Endpoint Security It Support

Core Competencies

Professional Experience

NELSON BRUCE

Coral Springs, FL 33076 954-***-**** ad5uq2@r.postjobfree.com LinkedIn URL Senior IT & Cybersecurity Specialist Endpoint Security Expert Driving Technological Excellence and Security in Dynamic Environments with Proven Leadership and Advanced Technical Acumen Seasoned IT and Cybersecurity Specialist with over two decades of progressive experience in high-stakes environments, including key roles at FEMA, JPMorgan Chase, and Aura Life. Expert in deploying robust security measures, managing large-scale IT operations, and leading complex projects such as endpoint security integration and disaster response IT infrastructure. Adept at enhancing operational efficiencies and system performance through strategic leadership and cutting-edge technological solutions. Hold a strong track record in stakeholder engagement, system optimization, and delivering high levels of customer satisfaction. Recognized for exceptional problem- solving abilities and a profound commitment to maintaining the integrity and security of IT systems. Eager to leverage deep technical expertise and strategic insights to drive security and operational excellence in dynamic environments. Endpoint Security Management

Disaster Recovery Planning

IT Incident Management

NIST Compliance Implementation

PIV Card Management

Network Infrastructure Optimization

Risk Assessment & Mitigation

IT Support & Service Delivery

Enhancement

Strategic IT Planning

Technical Project Management

Stakeholder Engagement & Communication

SOHO & Personal Computing Systems

Management

Advanced Hardware & Software Installation

System Performance Monitoring

Customer Service & Satisfaction

Leadership of Technical Teams

Process Improvement & Efficiency

Optimization

Data Integrity & Security

Cloud & Server Administration

Cybersecurity & Counterterrorism

INFORMATION TECHNOLOGY SPECIALIST, CONTRACTOR (First Responder, Tier 4 Public Trust Security Clearance) Department of Homeland Security, FEMA • Hyattsville, MD (2020 – Present)

§ Endpoint Security Leadership: Spearheaded the design and implementation of endpoint security across remote FEMA operations, successfully deploying VPNs and wireless access points that improved network integrity and disaster response capabilities.

§ PIV Management and Compliance Oversight: Led the rigorous enforcement of NIST 800-53 standards; managed the issuance and registration of PIV cards, significantly bolstering the security of sensitive personally identifiable information (PII).

§ Systems Stability Management: Championed IT stability across extensive operational periods (exceeding 60 days), enhancing system resilience and supporting seamless disaster recovery efforts.

§ Proactive Risk Mitigation: Conducted comprehensive risk assessments and updates to network infrastructure, significantly reducing vulnerabilities and boosting system performance during high-stakes operations.

§ IT Support Efficiency Enhancement: Engineered process improvements that cut IT ticket resolution times by 25% within the first quarter, markedly increasing service delivery efficiency.

§ Strategic IT Advisory: Collaborated closely with senior FEMA leaders to craft and refine digital transformation strategies, leading to a documented 20% improvement in organizational effectiveness. Select Deployments and Projects:

FQS-GA FEMA Deployment (June 2021)

ü Training and Policy Enforcement: Delivered critical training on FEMA's policies and procedures, ensuring consistent application and adherence across various field operations.

ü Equipment Lifecycle Management: Managed logistics and maintenance of vital field equipment, ensuring 24/7/365 operational readiness and compliance with stringent FEMA standards. DR-4562-OR FEMA Deployment (October 2021 – November 2021) ü Disaster Site Decommissioning: Directed the closure and systematic breakdown of the Joint Field Office, safely decommissioning IT equipment while ensuring no compromise to security or data integrity. ü Comprehensive IT System Documentation and Compliance: Updated and maintained essential IT documentation and managed the secure disposal of sensitive hardware, aligning with DHS 4300A regulations. Desktop Engineer; Information Technology Contractor Greyson Technologies INC; City, ST (Month 2022 – Present) ü Client Systems Optimization: Led the assessment and enhancement of client IT systems, significantly improving operational performance through strategic upgrades and rigorous system testing. ü Advanced Network Solutions: Upgraded and configured critical network components, including switches and Meraki routers, enhancing network efficiency and security across multiple client locations. ü Windows 10 Migration Project Lead: Managed a critical upgrade from Windows 7 to Windows 10 across an entire facility, overseeing the seamless transition of over 1500 workstations and associated peripherals. Nelson Bruce continued

Education & Qualifications

Technical Skills

Awards & Recognition

IT OPERATIONS MANAGER

Aura Life • Coral Springs, FL (2008 – 2019)

§ Strategic IT Leadership: Orchestrated IT operations for 30 agents and over 288 business partnerships, enhancing system functionality and security. Implemented daily monitoring protocols that improved system reliability and operational efficiency across the organization.

§ Stakeholder Engagement and IT Alignment: Cultivated strong relationships with business stakeholders, effectively translating technical challenges into strategic solutions that aligned IT initiatives with broader corporate goals.

§ Systems Optimization and Support: Led the overhaul of SOHO and personal computing environments, boosting system performance and user satisfaction. Delivered comprehensive desktop support and maintained high system availability to prevent operational disruptions.

§ Advanced Installation and System Configuration: Directed extensive software and hardware upgrades, ensuring robust system performance through meticulous configuration and proactive maintenance. Implemented reliable data backup strategies to safeguard critical business information.

§ IT Service Management and Customer Satisfaction: Maintained stringent accountability over IT resources, delivering exceptional customer service that achieved a 95% satisfaction rate. Managed IT service delivery with an emphasis on quality, reliability, and user satisfaction. REMOTE DESKTOP QUEUE MANAGER

JPMorgan Chase & Co. • City, ST (1994 – 2007)

§ High-Volume Technical Incident Resolution: Led a team of 107 technicians in resolving an average of 24,000 monthly incidents, ensuring exceptional service levels and system reliability through meticulous oversight and robust problem-solving.

§ Leadership and Operational Efficiency: Excelled in conflict resolution and spearheaded strategic process improvements, significantly enhancing team efficiency and operational throughput. These initiatives were instrumental in reducing incident resolution times and maintaining projects within budget.

§ IT Infrastructure and Systems Management: Managed and enhanced service levels across critical systems, ensuring sustained operational performance. Directed comprehensive aspects of infrastructure management within a complex remote desktop environment, focusing on strategic planning and execution to bolster security and operational efficiency. Cloud & Server Administration and Computing, PC Professor (2022) Coursework: Azure Cloud Administration, AWS Cloud Administration, Windows Server Administration, Linux Server Administration, Infrastructure as a Service Cyber Security Professional, Cyber/Computer Forensics and Counterterrorism, The Academy of South Florida (2020) Coursework: CompTIA Security+, Certified Information Systems Security Professional (CISSP), Ethical Hacker, MCSA Associate of Science – AS, Aeronautics/Aviation/Aerospace Science and Technology, General Pensacola State College (with Academic Honors)

Training, Licenses, & Certifications:

CompTIA Security+ Certification (2020)

CompTIA Network+ Certification (2020)

Software: AWS Azure Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, Publisher) SIEM Platforms Anti-virus Software Endpoint Protection Tools

Operating Systems: Microsoft Windows, Microsoft Windows Server, UNIX/LINUX Computers: Desktop, Laptop, Tablet

U.S. Marine Corps Meritorious Mast

ü Acknowledged for exceptional performance and behavior. U.S. Marine Corps Meritorious Promotion

ü Demonstrated dedication, skills, and contributions, earning career advancement.

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