Call Center Representative
Resume:
Brittany McKee
Randallstown, MD *****
ad5up3@r.postjobfree.com
I have over 5 year's experience working with children with autism and other related behaviors. I am currently looking for a position that I can advance in while furthering my education. Authorized to work in the US for any employer
Work Experience
Paraprofessional
The Stepping Stones Group - Columbia, MD
January 2021 to Present
• Works with several different students who have autism or other related disabilities
• Records data for IEP & PPB
• Ability to restrain students who are being unsafe to themselves Processing Agent
TriWest Healthcare
June 2019 to March 2020
MMC
• Inbound and outbound calla using AvayaOneX Agent telephone system
• Verifying all patient demographic information correctly ensuring HIPPA
• Verifying provider credentials using Anchor Point
• Faxing and scanning necessary veteran documents
• Authorizing specialty services requests according to set guidelines
• Proficient in CareRadius, CRM, Xtrax systems.
• Assist veterans and patient providers with scheduling appointments
• Following correct schedule using Verint
• Obtaining veteran preferences for appointments
Student Assistant
Social Service Consultants - Columbia, MD
August 2018 to June 2019
Support students with autism and other related disabilities with their class work in each class
● Communicate with parents for weekly check ins
● Assist students with IEP book goals and record the results Direct Support Professional
Community of Infinite Possibilities - Columbia, MD May 2017 to July 2018
Support students with autism at school
● Support students in the restroom, and at lunch
● Assist students with class work
● Assist students with IEP book goals, record results Call Center Representative
Health Stream - Laurel, MD
July 2016 to October 2016
Make outgoing calls to patients who were recently discharged from the hospital, emergency room or has had recent home health care.
● With permission conduct survey via computer
● Record patient's answers to survey questions, while maintaining HIPPA privacy.
● Listening to patients experiences and recording any Red Alerts. Sales Ambassador
Al Clear - Baltimore, MD
January 2016 to June 2016
Act as an airport concierge, delivering a delightful and positive customer experience for all travelers in the airport (members and non-members)
● Drive membership enrollments through engaging travelers and educating them about the benefits of CLEAR
● Resolve traveler and/or members concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary.
● Consistently demonstrate adherence to security procedures by validating airline documents, verifying CLEAR member traveler identification and following documented security protocols
● Collaborate with leadership to assess sales & service opportunities on a regular basis in order to identify strengths and opportunities
Education
high school diploma
Oakland Mills High School - Columbia, MD
2006 to 2009
Skills
• Special Education
• HIPAA
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