Customer Service Representative

ELLICIA GORSKI

**** ******** *** *** ********, WI 54017 · 651-***-****

**************@*****.***

Knowledgeable and dedicated customer service representative with over 5 years of experience in the customer service industry looking to utilize further utilize my skills acquired in order to benefit customers in a positive way.

EXPERIENCE

MAY 2022 – CURRENT

PERSONAL SHOPPER, Walmart

Liaising with customers to determine their specific needs, ultimate goals, budgets, and interests to find the appropriate items that best suit their needs

Interacting with customers to know/determine what they are looking for, providing advice and knowledge of the best products to purchase, processing purchase, and helping with exchanges or returns

Knowing and understanding the information about a product or merchandise, as well as the features and benefits of the products

JUNE 2017 – CURRENT

ASSISTANT SHIFT LEAD, Speedway

Provides positive, personalized customer service by greeting each customer in a friendly manner, assisting with purchases, suggestively selling and making sure products are available for purchase

Runs a Point of Sale (POS) system and monitors customer lines in order to expedite the sales process; interrupts all other activity when customer service is needed.

Listens and responds to customer requests, follows immediate customer satisfaction guidelines to resolve customer concerns and forwards information to Management as needed

Handles escalated customer concerns and emergencies in absence of the General Manager. Seeks appropriate resolution for the situation while observing Company guidelines

Promotes store sales and selling initiatives and encourages the team to strive to reach goals and objectives

EDUCATION

JUNE 2018

DIPLOMA, Tartan High School

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