Senior Analyst Service Technician

Denzel Spencer

P: 908-***-****

Email: ad5uoj@r.postjobfree.com

LinkedIn: www.linkedin.com/in/denzel-spencer

INTRODUCTION

Educated and Experienced Senior Analyst with 8 years of IT experience working with large scale metropolitan corporations. Through industry knowledge gained from project planning, installation coordination and developing professional relationships with new and existing clients. Excelling in developing contingency plans, creating efficient strategies and procedures, and accurately delegating tasks across multiple municipalities.

EDUCATION

Bachelor of Science in Business Administration

Master of Business Administration

SKILLS

Project Managing Remote troubleshooting Device Maintenance Inventory Management Mechanical Maintenance Budget Planning Military Experience Objective C Microsoft 365 Teachable

EXPERIENCE

Service Technician Senior Analyst I

July 2022 - Present

Conduent

Perform installations/builds, training, maintenance, troubleshooting and repair of hardware and software.

Maintains accurate hardware and software records for corporate assets.

Support company abilities and functions through positive customer relations.

Assist in administration and maintenance of technology infrastructure components.

Respond to incidents within service-level agreement

Customer Engineer

Nov 2021 - July 2022

NCR

Completed installation, maintenance, and service calls promptly and effectively.

Managed network faults and traffic, and configured, security, and remote systems.

Maintained an appropriate parts inventory as well as part record keeping.

Network fault management, assisted in the performance management on traffic, configuration, security, software, accounting, and remote system management.

Service Technician II

July 2018 – Nov 2021

Conduent

Repair, maintain, and continuously improve functionality of materials.

Installed, maintain, and repair automated New Jersey Transit equipment.

Manage assigned work to meet professional execution, time, and customer satisfaction standards.

Interact with management as well as other personnel to analyze and correct any equipment performance issues.

PROJECTS

Deployment of new Network Security protocols and device installation for William Paterson University.

Coordinated 20+ employees and supervised the Installation of ATMs for New Jersey M&T Bank.

Installed and Configured Networking Equipment for SEPTA Transportation.

Installed Ticket Vending Machines for New Jersey Transit, New York Waterway.

Maintain and encrypted highly vulnerable debt and credit devices across the Philadelphia Metropolitan Area.

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