Customer Service Representative

Loretta Dixon

**** ****** **. **

Apt ***

Atlanta, GA 30331

Phone: 678-***-****

Email: **************@*****.***

OBJECTIVE

To utilize skills and experience in the administrative and customer service fields.

SUMMARY OF QUALIFICATIONS

Over 10 years of progressive experience in providing excellent customer service and administrative skills. Professionally and courteously assisting customers. Ability to use discretion in confidential situations.

EMPLOYMENT HISTORY

Customer Service Representative

2006-present Standard Parking Company-Atlanta Hartsfield International Airport, Atlanta, GA

Assist customers with lost vehicles and complaints

Update parking information via computer, radio, phones

Dispatch courtesy calls and record daily/hourly parking

Resolve any parking or customer issues

Receptionist

2005-2006 Harris McBurney, Tampa, FL

Received calls at establishment and determined nature of business

Directed calls to appropriate department

Opened and routed incoming mail

Processed purchased orders

Assisted customers providing excellent service

Patient Service Representative

2004-2005 Kool Smiles PC, Atlanta, GA

Scheduled appointments for all clients

Answered incoming calls

Assisted customers with obtaining proper services

Clerk II

2000-2004 DeKalb County Board of Health, Decatur, GA

Scheduled patients for appointments

Answered high volume incoming calls

Assured customers received proper services

Receptionist

1996-2000 National Office of 100 Black Men of America, Inc. Atlanta, GA

Received calls, determine nature of business and directed to appropriate destination.

Supervised 20 plus summer students, senior citizens

Scheduled work hours and made future appointments

Executed daily operations of front office

Performed variety of clerical duties

Education

Morehouse School of Medicine Atlanta, GA

Chronic Diseases

Atlanta Area Tech Atlanta, GA

References are available on request.

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