Customer Service Delivery Manager

Ray Molina ***** Roanoke Rd. Sun City,

CA *****

951-***-****

ad5ufm@r.postjobfree.com

OVERVIEW

Effective team member with an understanding of the job process and needs. Dedicated to enhancing the experience of the company, and creating an enjoyable environment.

EXPERIENCE

United States Army :

June 1972 - June 1978

Specialist 4

- 2 years active duty

- 4 years reserve duty

Ashley’s Furniture : 11601 Ashley Way. Colton, CA

September 2003 - March 2020

Delivery Manager

- Scheduling deliveries & maintaining trucks

- Disciplining & training employees

- Handling customer service issues

- Reviewing employees

Jerome’s Furniture: 1401 Edward St. San Diego, CA

December 1981 - February 1995

Delivery Manager

- Scheduling deliveries & maintaining trucks

- Disciplining & training employees

- Handling customer service issues

- Making deliveries to customers

- Reviewing employees

Mor Furniture: 39115 Calistoga Dr. Murrieta, CA 92563 March 2022 - March 2023

Warehouse Employee

- Assembling furniture for next day deliveries & store transfers

- Handling customer service issues

- Driving to and from stores, pick ups, & driving to distribution center SKILLS

- Detail Oriented

- Administrative Support

- Customer Service

- Time Management

- Adaptability

- Effective Communication

- Collaboration

- Leadership Skills

HIGHLIGHTS

Head Delivery Manager :

Ashley’s Furniture

“Driver of the year” : Jerome’s

Furniture

Employee of the month (8

months) : Jerome’s Furniture

LANGUAGES

- Efficient in English and

Spanish (Written and Verbal)

EDUCATION

Mar Vista High School:

Imperial Beach, CA

—Graduated

August 1969 - June 1972

Graduated from MVHS June

of 1972

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