Customer Service Delivery Manager

Ray Molina ***** Roanoke Rd. Sun City,

CA *****

951-***-****

**********@******.***

OVERVIEW

Effective team member with an understanding of the job process and needs. Dedicated to enhancing the experience of the company, and creating an enjoyable environment.

EXPERIENCE

United States Army :

June 1972 - June 1978

Specialist 4

- 2 years active duty

- 4 years reserve duty

Ashley’s Furniture : 11601 Ashley Way. Colton, CA

September 2003 - March 2020

Delivery Manager

- Scheduling deliveries & maintaining trucks

- Disciplining & training employees

- Handling customer service issues

- Reviewing employees

Jerome’s Furniture: 1401 Edward St. San Diego, CA

December 1981 - February 1995

Delivery Manager

- Scheduling deliveries & maintaining trucks

- Disciplining & training employees

- Handling customer service issues

- Making deliveries to customers

- Reviewing employees

Mor Furniture: 39115 Calistoga Dr. Murrieta, CA 92563 March 2022 - March 2023

Warehouse Employee

- Assembling furniture for next day deliveries & store transfers

- Handling customer service issues

- Driving to and from stores, pick ups, & driving to distribution center SKILLS

- Detail Oriented

- Administrative Support

- Customer Service

- Time Management

- Adaptability

- Effective Communication

- Collaboration

- Leadership Skills

HIGHLIGHTS

Head Delivery Manager :

Ashley’s Furniture

“Driver of the year” : Jerome’s

Furniture

Employee of the month (8

months) : Jerome’s Furniture

LANGUAGES

- Efficient in English and

Spanish (Written and Verbal)

EDUCATION

Mar Vista High School:

Imperial Beach, CA

—Graduated

August 1969 - June 1972

Graduated from MVHS June

of 1972

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