Customer Service Associate
Resume:
Colton McClure **** Denton Road
Orient, OH *****
************@*****.***
EXPERIENCE
America’s Floor Source, Columbus, OH — Claims Specialist December 2023 - Present
● Act as a liaison between homeowners and manufacturers to settle flooring defect claims
● Work with homeowners to schedule warranty repairs America’s Floor Source, Columbus, OH — Customer Service Associate
May 2022 - December 2023
● Process incoming warranty and service requests from internal sales and external customers
● Process Point-of-Sale transactions
● Schedule warranty repairs and service calls
Southwest Public Libraries, Grove City, OH — Building Supervisor January 2022 - May 2022
● Open building; close and secure building daily
● Monitor building activity daily; submit written reports as needed when incidents occur
● Respond as needed when building issues occur (icy sidewalks, malfunctioning doors, emergencies, etc)
● Utilize security equipment to monitor or review activity on library premises
● Responsible for making contact and cooperating with onsite and off-site emergency to uphold safety and security of patrons and staff
● Evacuate and/or secure the building in accordance with the library’s Emergency Response Manual when necessary
Ohio Mulch, Columbus, OH — Yard Associate
April 2021 - July 2021
● Fulfill bulk and/or bagged purchases for residential and commercial customers
● Process Point-of-Sale transactions
● Organize yard inventory to optimize a safe and efficient workflow Southwest Public Libraries, Grove City, OH — Patron Services Associate
August 2019 - May 2022
● Process the inbound and outbound transactions for patrons
● Process payments for fines and bookstore purchases in a Point-of-Sale system and cash register
● Answer incoming phone calls and maintain excellent customer service Southwest Public Libraries, Grove City, OH —Shelver March 2018 - August 2019
● Arranging books on shelves in alphabetical and numerical order
● Keeping the shelves neat and presentable
EDUCATION
Grove City High School, Grove City, OH — High School Diploma August 2014 - May 2018
● Maintained a 3.9 GPA while taking upwards on 3 (three) Advanced Placement courses per year, for a total of 7 Advanced Placement courses
● Received Academic honors in three of my four years in high school
● Graduated with honors
The Ohio State University, Columbus, OH — College
August 2018 - May 2019
● Focused on a path of History Education
Columbus State Community College, Columbus, OH — College August 2019 - May 2021
● Focused on a path of business administration
SKILLS
● Organizational skills
● Verbal Communication
● Forklift Operation
● Skid-steer operation
● Work well both in a team setting and individually
● Problem solving
● Written communication
● Point of Sale
● Microsoft Office
● Self-Starter
● Critical Thinking
● Ability to multi-task
● Detail-oriented
● Industry-specific program
Activities
● Numerous leadership training seminars
● 4-H Advisor
● Community Service
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