Business Analyst

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Austin, TX ***** 737-***-**** ad5uay@r.postjobfree.com

CHRIS BABATUNDE. MBA

PROFESSIONAL

SUMMARY

Sr. Business Analyst with a Master of Business Administration & 10+ years of experience in diverse sectors including Healthcare, Retail, Telecommunications, and Services. Highly Proficient in business process modeling, requirement gathering, & sophisticated data analysis, with expertise in Agile-Scrum and Waterfall methodologies. Successfully led a significant multi-million-dollar omnichannel project at Home Depot and leveraged cutting- edge technology to develop and integrate a digital mortgage platform at Capital One. SKILLS • Business Process Modeling

• Requirement Gathering

• Data Analysis

• Stakeholder Management

• Data Mapping

• Change Management

Strategy

• Project Management

• Strategic Planning

• Agile/Scrum

• User Story Development

• Use Case Development

• CRM Systems

• User Acceptance Testing

• SDLC

WORK HISTORY SNR. BUSINESS ANALYST 11/2021 to Current The Home Depot Inc

• Collaborated with stakeholders and SMEs from sales, marketing, IT, logistics and customer service teams to gather and understand requirements for Omni-Channel project.

• Played key role in successfully converting various complex business needs into actionable specifications, thoroughly analyzing current states with over 50 SMEs, optimizing end-to- end workflows, data flows, and UI designs.

• led Agile development cycles, ensuring robust collaboration across marketing, sales, IT, and customer service teams, ultimately achieving project timelines, and aligning efforts with strategic corporate objectives.

• Leveraging Google Analytics, CXMap, and Power BI, I analyzed customer data and behaviors across different channels to identify patterns and gain insights into customers journey and touch-points.

• Designed Use Case to define how various channel (online, mobile, in-store, etc.) will interact to create unified customer experience.

• Worked closely with IT teams to ensure seamless integration of data across platforms for unified view of customer interactions

BUSINESS ANALYST & SALESFORCE ADMIN. 01/2019 to 10/2021 Capital One

• Developed business & functional requirements for a multi-million digital mortgage platform, led the integration of Salesforce CRM with existing processes, and collaborated with teams to design workflows ensuring data integrity.

• Conducted market research studies, providing valuable insights for strategic planning initiatives and competitive positioning efforts.

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• Led integration of Salesforce CRM software with existing processes and collaborated with teams to design workflows ensuring data integrity.

• Conducted workshops with stakeholders to refine scope of new system for alignment with business objectives.

• Developed Use Cases, process flow diagrams, activity diagrams, class diagrams, and sequence diagrams to validate various business processes in loan system.

• Participated in Data mapping activities to gather and file data during development and implementation phases

BUSINESS ANALYST 01/2015 to 11/2018

AT&T

• Analyzed and improved existing business processes at AT&T to identify critical bottlenecks and inefficiencies, effectively collaborating with stakeholders to pinpoint specific business needs and strategic objectives.

• Conducted comprehensive analysis of network performance data and valuable customer feedback, creating insightful reports & interactive dashboards for a deeper understanding of network utilization & customer satisfaction levels.

• Worked in collaboration with over 25 skilled data scientists to develop predictive models for efficient network maintenance at AT&T, focusing on strategic cost reduction & significantly enhancing customer experience.

BUSINESS ANALYST 10/2013 to 01/2015

Philips Healthcare

• Collaborated with healthcare professionals to accurately gather requirements for innovative new medical devices & software at Philips Healthcare, assisting in thorough compliance documentation and detailed auditing efforts.

• Stayed abreast of evolving healthcare industry regulations, including HIPAA & FDA guidelines, developed data mapping & integration strategies for healthcare systems, & worked with providers to design optimized workflows.

• Identified opportunities for continuous improvement in health plan systems and processes, worked with stakeholders to implement these improvements and increased business process efficiency by 22%

• Partnered with UX designers at Philips Healthcare to create intuitive interfaces for healthcare software applications, conducting extensive usability testing with clinicians to gather critical feedback & refine user experiences effectively. EDUCATION University of Central Lancashire

Master of Business Administration

Olabisi Onabanjo University

Bachelor of Science in Computer Science

CERTIFICATIONS • Certified Business Analysis Professional - CBAP

• Project Management Professional - PMP

• Salesforce Administrator

TECHNICAL SKILLS • Microsoft Excel, Tableau, Power BI, SQL, Java, Oracle

• Jira, SharePoint, Trello, Azure, Ms Visio, Lucid Chart, CRM

• Draw. Io, Justinmind.

• Integrated Reporting Information System - IRIS

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