Customer Service Representative

Chukwuebuka Agwunobi

**********@*****.*** 346-***-**** Houston, TX

CAREER OBJECTIVE

Diligent Medicine major currently attending Windsor University School of Medicine, with 5+ years of work experience. Aiming to leverage a proven knowledge of customer service and data collection and analysis skills to successfully fill the Customer Service Representative role at your company. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals.

Education

WINDSOR UNIVERSITY SCHOOL OF MEDICINE

Bachelor’s Degree – Doctor of Medicine

July 2015 – August 2019

Experience

CUSTOMER SERVICE ADVOCATE – UNITED HEALTHCARE

Sept 2022 – April 2024

Provided exceptional customer service to both internal and external customers, focusing on needs identification and problem-solving.

Monitored and resolved delegated customer service issues in a timely and accurate manner, collaborating with billing and eligibility specialists as needed. Utilized effective communication techniques to respond to customers, especially in stressful situations, ensuring customer satisfaction.

Educated new customers on billing/invoicing setup and procedures, enhancing their understanding and reducing inquiries. • Conducted outgoing phone calls to follow up on customer service requests, ensuring thorough resolution and customer satisfaction.

RETAIL MANAGER - HARLEY DAVIDSON

Saint Kitts, Basseterre / Oct 2017 – May 2019

Manage daily and weekly sales reports on a Microsoft Excel spreadsheet.

Supervise and co-ordinate the activities of all the workers. Handling all customer complaints and suggestions to the General Manager.

Attending calls, emails and faxes (if any) concerning products and services.

MUSIC DIRECTOR

Christian Students Fellowship Windsor University, Cayon, Basseterre / Jul 2016 – May 2019

Conducted and coordinated all the activities of the music team and band while also being the medium between our organization and our overall school board. Lead groups of meetings, managed interpersonal conflicts and had access to clients and customer requests for the team.

Skills

Great Leadership

Proactive

Account Management

Scheduling

Excellent Issue Resolution

Empathy

Documentation

Data Management

Excellent Communication

Microsoft Excel

Macess

Facets

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