Customer Service Class 4

GLENN CELIS

**-****, **** ***. ******* BC. V*N *K8 604-***-****/ 778-***-**** email. ad5u93@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

1. 5 years of experience as front-liner in retail and food industry in Canada.

2. Extensive experience in Customer Service.

3. More than 5 years of experience in the field of Shopping Centre Mgmt.

4, Self-motivated, honest, and dependable.

5. Ability to interact with clients and work well with people.

6. Well-groomed and professional in manner.

7. Background in management and office work.

8. Own a mini-van class 4 drivers license.

Related Experience

Front line Cashiering

1. Operated cash register.

2. Handled end of day cash balancing and reconciliation.

3. Processed various transactions of incoming customers such as purchases,

Orders and queries.

4. Made sure to up sell the store’s various products to promote sales.

5. Set up retail displays, assured that the products were priced and located

Properly.

Customer Service

1. Ensured that the customer’s level of satisfaction with the store and its products is met or exceeded.

2. Resolved complaints and queries accordingly and in timely manner

- twice recognized for exceptional customer service and quality performance in Mohawk Gas station’s mystery Shopper’s Survey.

3. Prepared orders for additional stocks as needed.

Office and Managerial Skills

1. Experience in Microsoft Word.

2. Fluent in English, spoken and written.

3. More than five years of experience in managing mall and building facilities.

4. Prepared capital expenditure and budget estimates.

5. Handled and directly supervised 30-40 workers.

6. Systemized work schedule effectively as Safety Engineer.

Technical and Others

1. Architectural and Engineering background.

2. Administered Safety and maintenance training and seminars.

3. Experienced in handling housekeeping equipment such as vacuum cleaner, pressure washer, mops, etc..

1

EMPLOYMENT HISTORY

ARJO/ Field Sales Representative

Feb 2022 to Present

North Fraser Way, Burnaby

Bus Driver/Jockey / Park N Fly

Mar 2007 – Present

Permanent Nightshift

Miller Road, Richmond

Shuttle Bus Operator/CMBC Oct 2021 – Mar 2022

October 2021- Feb 2022

Hamilton Depot, New Westminster

Sales Associate/ Home Depot Mar 2005- Oct 2006

Terminal Ave. Vancouver BC

CSR/ Mohawk Gas Station Dec 2003- Feb 2005

Edmonds, Burnaby( Full Time)

Cashier/ Barrista/ Death by Chocolate Mar 2003- Dec 2003

Burrard, Vancouver

Prep Cook/SoupSpoons July 2002- Oct 2003

West 4th Ave. Kitsilano, Vancouver (FT)

Asst. Mall Manager/SM City Oct 1999- Mar 2001

EDSA, Manila, Philippines

Technical Services and Engineering Asst. 1998- 1999

Waltermart, Mandaluyong, Philippines

Safety Engineer/ Summa Kumagaii 1997- 1998

Jakarta, Indonesia

Senior Facilities Supervisor 1992- 1994

House of Sara Lee, Makati, Philippines

Building Supervisor 1991- 1992

SM Megamall/ Shopping Center Mgmt.

EDUCATION

UST - University of Santo Tomas, Philippines 1990

Certificate

- Certified Resident Management Course 2005/ Vancouver

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