Customer Service Store Manager
Resume:
JOYCELYN W. BROWN
********@*****.***
LINKEDIN.COM/IN/JOYCLEYN-BROWN-4BB912140
OBJECTIVE
Seeking to obtain a position as a lab assistant/ phlebotomist in a facility where my knowledge can be utilized as well as enhanced.
SKILLS
NHA Certified Phlebotomy Technician (cross-trained in MA) recording vital signs, weight and changes in medical history prior to appointment, updating medical records from paper form to electronic form, assist medical staff with maintaining medical inventory and placing orders for new materials as needed along with basic clerical duties such as filing, answering the phone, faxing, data entry and operating switchboard (up to 10 lines)
EXPERIENCE
CLINICAL LABORATORY ASSISTANT/ PHLEBOTOMY SPECIMEN PROCESSOR
OCHSNER HEALTH SYSTEMS IM/ PRIMARY CARE AND WELLNESS
September 2018-Present
Job duties include performance of clinical assignments, supports departmental goals and objectives, processes specimens, resolves problems, remain versatile and cooperative. Displays the ability to adapt behaviors to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of service or procedures to be performed, requesting permissions and communication style.
ASSISTANT MANAGER/ RUE 21
LAWRENCEVILLE STONE MOUNTAIN #841
March 2012-Present
Provide managerial, operational, and financial support to the Store Manager. Drive and maximize store sales, control and minimize shrink, and control payroll within budget to achieve store goals. Execute company directives for merchandise placement, visual displays, and signage as well as maintain company standards for cleanliness and organization within a store. Ensure compliance with all company policies and procedures and follow all safety standards to ensure a safe work and shopping environment. Demonstrate exceptional customer service. Support the Store Manager in driving associates to execute their job duties, provide exceptional customer service, and offer positive resolutions to challenges and complaints from customers. Achieve accuracy in executing markdowns, shipping, receiving, and cash control. Help recruit, train, develop, and retain qualified associates to ensure staffing needs are consistently met. Participate in the performance counseling of associates. Complete all other duties as assigned.
ASSISTANT MANAGER/ RUE 21
LAWRENCEVILLE STONE MOUNTAIN #841
March 2012-Present
Provide managerial, operational, and financial support to the Store Manager. Drive and maximize store sales, control and minimize shrink, and control payroll within budget to achieve store goals. Execute company directives for merchandise placement, visual displays, and signage as well as maintain company standards for cleanliness and organization within a store. Ensure compliance with all company policies and procedures and follow all safety standards to ensure a safe work and shopping environment. Demonstrate exceptional customer service. Support the Store Manager in driving associates to execute their job duties, provide exceptional customer service, and offer positive resolutions to challenges and complaints from customers. Achieve accuracy in executing markdowns, shipping, receiving, and cash control. Help recruit, train, develop, and retain qualified associates to ensure staffing needs are consistently met. Participate in the performance counseling of associates. Complete all other duties as assigned.
PERSONAL BANKER (SUPERVISOR) / BEST BANK
LILBURN, GA
August 2012-August 2014
Duties include receive and count working cash at beginning of shift, validate and cash checks, accept cash and checks for deposit and check accuracy of deposit slip, process cash withdrawals, perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and perform services for customers such as ordering bank cards and checks, receive and verify loan payments, record all transactions promptly, accurately and in compliance with bank procedures, balance currency, cash and checks in cash drawer at end of each shift, answer inquiries regarding checking and savings accounts and other bank related products, attempt to resolve issues and problems with customer's accounts initiate and open new accounts explain, advise on and promote bank products and services to customers and identify referral opportunities.
EDUCATION
NHA CERTIFIED PHLEBOTOMY TECHNICIAN
CERTIFICATION #G8Q5K3B6
New Horizon Medical Institute Norcross, Ga
VOLUNTEER EXPERIENCE OR LEADERSHIP
Externship
Georgia Clinic
315 Boulevard NE, Atlanta, Ga
Professional References
Tamiko Molet
Nurse Practitioner, Georgia Clinic
Stacey Nettles-Robinson
Rue 21, FT Assistant Manager
Troy Hall
Rue21, FT Assistant Manager
Tonya Wesbey
Supervisor/ Personal Banker, Best Bank
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