Technical Support Palm Coast

EPHRAIM B. CURIBANG

Address: ** ******** ****, **** ***** Florida 32164

Contact No.: +386*******

Email: ad5u7n@r.postjobfree.com

OBJECTIVE;

To secure a career opportunity to fully utilize my experience and skills, and expanding my knowledge while making a significant contribution to the success of the company.

WORK EXPERIENCE;

Absolute Exhibits

Warehouse Exhibits Specialist, May 22, 2023 – To present

Installs displays from traveling exhibitions; designs construction of exhibit including development of floor plan, determination of lighting requirements and placement of objects; packs and unpacks display objects and hangs paintings according to specific guidelines.

Maintains exhibit by checking physical condition of exhibit and determining when upgrading is required.

Prepares graphics for signs and other visual presentations for exhibits according to intended audience.

Packs and unpacks display objects and hangs paintings according to specific guidelines.

Prepares graphics for exhibits such as signs, banners, murals, labels and schematics.

Assists in handling valuable and irreplaceable artifacts in accordance to curatorial guidelines and standards; builds display mounts to support exhibit pieces.

Assists in maintaining workshop supplies and equipment; orders supplies as needed according to established department procedures; performs minor repairs on equipment.

Inspects exhibits for damage; assists in adjusting and/or reconstructing exhibits as needed.

Assists in preparation for special events.

Coordinates activities of subordinates.

Hudson Technologies

Press Operator, May 10, 2022 – May 19, 2023

Prepare and calibrate machinery for making metal parts and other tasks

Operate machinery and maintain press to meet product specifications

Check printed material for proper color and other aesthetics

Examine and interpret blueprints and sketches for products

Calibrate and conduct repairs and modifications on machinery

Follow all safety protocols

Ensure proper maintenance, safety, and functioning of all equipment

Sitel Group

Technical Support Representative, June 25, 2019 – July 17, 2021

Provided daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operational status.

Communicated clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.

Installed and maintain hardware, software, and other equipment to meet client requirements, observe operational performance, and install security patches and updates when necessary.

Maintained detailed records of interactions with customers, installation activities, reported issues, and completed solutions along with any actions required of management or repair personnel.

Developed training manuals and troubleshooting procedures to help both support personnel and end users to interact properly with hardware and software.

Collaborated with technical staff and clients to establish goals and objectives for system improvements and upgrades.

Created and implement new processes to improve efficiency and customer satisfaction while reducing costs

PCCW Solutions

Technical Officer, November 4, 2016 – April 24, 2019

Provided scientific and technical supports in the areas of Electrical Low Voltage (ELV) and Security Systems of all Technical Services projects.

Provided documentation and drawing supports to ELV and Security Systems for technical services projects.

Provided technical guidance related to surveillance, mapping, ocular inspection and project size estimates.

Responsible for the supervision of contractors, controlling workmanship on various ELV and Security projects.

Provided sales and technical presentation to customers helping them understand the value added proposition of presented solutions.

Performed post-sales customer user presentations and after sale technical support.

Provided detailed Proof-of-Concepts, Proof-of-Technology, and Bill of Materials in preparation for technical proposals.

Responded to Tender request for; Proposals, Information, quotations, Statement of Compliance and assisted sales team to prepare orders and documents needed for Tender submission.

Assisted other engineers and project managers documenting all technical services projects.

Prepare quality control documents for the preventive and corrective maintenance.

Optimum Equipment Management & Exchange Inc.

Design Estimator Engineer, February 2, 2016 – November 4, 2016

Prepared preliminary budget estimates, detailed with rate analysis, insurance and administration claims.

Assisted Project Manager in the design of CCTV, Access Control, Gate Barrier, Structured Cabling, Video Conference, Fire Detection Alarm System and audio visual system.

Prepared bids of quotations for Electrical Low Voltage (ELV) system as per stakeholder requirements.

Interacted with Architects, Engineers, and Clients, as necessary to obtain critical design information necessary to complete project integration.

Ensured that all work carried out complied with design, safety, quality, environmental compliance and procedural standards.

Conducted product presentations, meetings and trainings sections interacting directly with clients.

Prepared schematics and equipment floor plan layout design for ELV systems.

Visited sites and inspected submittals of customer built drawings ensuring proper product installation.

Ensure that all work carried out was in compliance with ISO, quality, safety, and environmental compliance.

Prepare project schedule and build drawings.

Monitored and controlled projects and supervised equipment installation.

PCCW Solutions

Technical Officer, November 4, 2016 – April 24, 2019

Provided scientific and technical supports in the areas of Electrical Low Voltage (ELV) and Security Systems of all Technical Services projects.

Provided documentation and drawing support to ELV and Security Systems and technical services projects.

Provided technical assistance on activities related to surveillance, mapping, ocular inspection and project size estimates.

Responsible for planning and supervision of contractors controlling workmanship on the various ELV and Security projects.

Performed Pre-Sales and Post-Sales Presentation,

Provided Technical Support after sale to Organizations.

Provided sales and technical presentation to Customers helping them understand the value added proposition of solutions.

Provided detailed Proof-of-Concepts, Proof-of-Technology, and Bill of Materials technical proposals.

Responded to Tender request for; Proposals, Information, Quotations, Statement of Compliance and assisted sales team to prepare orders and relevant documents needed for Tender submission.

Assisted engineers and project managers for the documentation of technical services projects.

Prepare quality control documents for preventive and corrective maintenance.

Optimum Equipment Management & Exchange Inc.

Design Estimator Engineer, February 2, 2016 – November 4, 2016

Prepared preliminary budget estimates, detailed with rate analysis, insurance and administration claims.

Assisted Project Managers in design of CCTV, Access Control, Gate Barrier, Structured Cabling, Video Conferencing, Fire Detection Alarm Systems and audio visual systems.

Prepared cost quotations for Electrical Low Voltage (ELV) system as per stakeholder requirements.

Interacted with Architects, Engineers, and Clients, as necessary to obtain critical design information necessary to complete project integration.

Attended product presentations, meetings and trainings sections to interact directly with clients.

Prepared schematics and floor plan layout design for ELV systems.

Visited sites and inspected submittals of customer build drawings, ensuring the configuration for product installations complied with complaints specifications.

Ensure that all work carried out in compliance with design, ISO, quality, safety, environmental compliance standards.

Prepare project schedules and as-built drawings for projects.

Controlled and supervise equipment installation projects.

Oger Philippines and Cable Link and Holdings Corporation

Design Engineer/Low Current Draftsman

March 2014 - February 2016

Developed detailed drawings from conceptual designs as prescribed by lead Engineer.

Numbering the drawings and archiving the soft and hard copies for easy reference.

Maintained and updated the drawings index.

Prepared report on the drawing status of different projects.

Skilled at drafting electrical designs in AutoCAD.

Ability to study and comprehend electrical drawings and details.

Ability to read and follow test scripts.

Excellent AutoCAD Electrical skills

Prepared Concept, Design and shop drawings.

Preparing Bill of Materials and Timeline requirements.

EDUCATION and TRAINING

Collage - Rizal Technological University, Bachelor of Science in Electronics and Communication Engineering

MicorStation V8i SS4 Training

Practical Auditing for the Quality Management System according to ISO9001:2015&ISO191011.

Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.

Languages - English, Tagalog, and Ibanag

Contact this candidate