Human Resources Quality Assurance
Resume:
Angela M. Hillard
Bellefonte, PA 16823
*********@*****.***
Dear Employer,
I am interested in your open position you currently have available in your company. I feel I have adequate training with answering phones, transferring calls, and cross department training in from working here at PHEAA and previously Schoolwires Inc. as a Content Migration Specialist and Express Employment Professionals as a Receptionist as well as my prior hands on training during college, which would be beneficial to your department.
I believe my experience with Content Migration, Quality Assurance and past training, would make me a good candidate for the position due to my knowledge of office skills and many different types of software and data management. I also have great customer service and cash handling skills from working at First National Bank. My management skills as well are broadening as I am getting closer to finishing my B.A. in Technical Management with a specialization in Human Resources.
I appreciate this opportunity to become an important member of your team. If you would like to reach me, my phone number is 814-***-**** and my email address is *********@*****.***.
Thank you,
Angela Hill
Angela M. Hillard
119 W. Bishop St Apt 3
Bellefonte, PA 16823
*********@*****.***
SKILLS PROFILE
●Experience in Microsoft Office Suite 2003/2007
●Knowledge of computer hardware and Software
●Experience with developing web pages with the Adobe Suite 3, 4, and 5 including Adobe Dreamweaver and Adobe Photoshop from each suit with a good understanding of CSS and Flash
●Basic understanding of Networking and Programming
●Experience with Unix Linux operating systems
●Knowledge of how to write instructional directions for software
●Good people skills and project management skills
●Understanding of Centricity and Centricity 2, how to QA and fix website problems
●Understanding of how to use CRM
●Experience with answering phones and directing calls
●Cash handling and customer service
EDUCATION
DeVry University Online 48% Complete In Progress
Baccalaureate in Technical Management
Specialization: Human Resources
South Hills School of Business & Technology State College, PA 9/2008-11/2011
Associate in Specialized Technology Degree
Computer Information Systems
Bellefonte Area High School Bellefonte, PA 9/2005-6/2008
High School Diploma
Job related EMPLOYMENT HISTORY
Pheaa State College, PA 10/3/17- Current
Call center rep
Affinity Connection State College, PA 9/2012-1/2013
Content Migration Specialist
Responsibilities:
●Creating and emailing e-blasts then sending them out to alumni of client fraternities
●Gathering e-blast responses and looking up information to create fraternity newsletters
●Updating alumni websites
First National Bank State College, PA 7/2012-9/2012
Part Time Bank Teller
Schoolwires Inc. State College, PA 1/2012- 3/2012
Content Migration Specialist
Responsibilities:
●Helping the Upgrade Specialists with Quality Assurance
●Migrating data to Centricity 2 sites from self-hosted sites
●Web Design
●Working with CSS in Centricity 2
●Centricity 2 Platform Quality Assurance
Express Employment Services State College, PA 11/2011-3/2012
Part time Temp
Responsibilities:
●Answering phone calls and redirecting them at General Dynamics
Angela M. Hill
302 Terra Sylvan Lane
Bellefonte, PA 16823
*********@*****.***
REFERENCES:
Jodie Dello Stritto
VP, Consulting Services
Affinity Connection
2160 Sandy Drive, Suite D
State college, PA 16803
*****@******************.***
814-***-**** ext:145
Dirk Hamilton
Upgrade Program Manager
Schoolwires, Inc.
320 Rolling Ridge Drive, Suite 201
State College, PA 16801
Office (814) 272 - 5167
Mobile 814-***-****
****.********@***********.***
Jeff Adams
Sr. Client Success Representative
Schoolwires, Inc.
320 Rolling Ridge Drive, Suite 201
State College, PA 16801
Office 814-***-****
Mobile 814-***-****
******@***********.***
Jeff Crum
320 Rolling Ridge Drive, Suite 201
State College, PA 16801
Office 814-***-****
Mobile 814-***-****
*****@***********.***
Susan Heckendorn
CIS Instructor/Internship Advisor
South Hills Business School
480 Waupelani drive
State College. PA 16823
***********@**********.***
Joshua St.Clair
PHEA
422 Bishop St.
Bellefonte PA. 16823
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