Customer Service Spanish Bilingual

NAME: Ronald J. De Vera

ADDRESS: #Blk * Lot ** Kalantas st Lumina Homes Subdivision, Barangay Bilibiran, Binangonan, Rizal 1940. PHONE NOS.: 092******** (Sun) 091******** (Globe) EMAIL: ad5u6p@r.postjobfree.com DATE OF BIRTH : October 1, 1965 SEX : Male SOCIAL SECURITY NO. : 03-8484192-7 TIN NO.: 270306883 Pag-ibig no. 121********* Philhealth Card No. : 01-025244104-8 Civil Service Elig : Prof EDUCATION SECTION

University of the Philippines – Diliman Two years law proper (LLB) 1990-1992 University of the Philippines – Diliman BS Social Work 1983-1989 Jose Abad Santos Memorial School (JASMS) High School 1978-1983 Jose Abad Santos Memorial School (JASMS) Elementary 1971-1978 Language Course :

• Finished Level 10 (intermediate) of Spanish in Instituto Cervantes de Manila, year 2014;

• successfully finished first class in Portuguese in Del extramural UP Diliman (April 2017);

• also finished basic class of German in Del extramural (October 2016)

• Finished B1a Italian language course with Philippine Italian Association (2021) WORK EXPERIENCE (from current to oldest)

• (Bilingual Spanish) Teammate, TaskUs Antipolo, Lizzy’s Watchtower Antipolo, 2nd floor Xentromall, 115 Sumulong Highway, Mabugan, Antipolo 1870. Member of the pioneer Voice Team for both English and Spanish to handle a digital financial campaign. (May 31,2023 to present).

• (Bilingual Spanish) Results Associate, Resultscx, 120 Eulogio Rodriguez Jr. Ave, Pasig, 1604 Metro Manila. A member of the first batch ever for Spanish in Resultcx. Hired for the H&R Block Spanish customer service, supporting Emerald Card prepaid debit card and Emerald Advance line of credit as well as the Spruce product

(August 4, 2022-May 2023).

• Customer Service Associate (Spanish), Abbott Rapid Diagnostics, 23rd floor Bonifacio One Technology Tower, 31st Street, corner Rizal Dr, Taguig, 1634. Order management, processing orders for Rapid Diagnostic products such as covid tests (October 25, 2021 to July 23, 2022).

• Vendor Service Representative, Spanish Bilingual representative, Compliance Depot, Realpage, 4th floor Tower 2, Rockwell Business Center, Pasig. Property Management, assisting vendors, property managers and insurance agents in complying with the requirements of the Property Management Companies (November 19, 2018 to October 22, 2021)

• Benefits Associate II, Project-based Spanish Bilingual, Conduent HR Services, 8th floor, One E-com Center Building, Palm Coast Ave, Mall of Asia Complex, Pasay city, 1300. Hired to support the Open Enrollment Period

(Insurance benefits) for the Aramark account as a Spanish bilingual. (August 20, 2018-November 16, 2018)

• Bilingual Customer Care Specialist, Propel RC, 3002 West Wing, Tektite Tower, Ortigas, Pasig (October 2017- June 2018). After sales technical support for English, Spanish and even a little of Italian and Portuguese. The only Spanish representative for voice and email support. Initially for European support of Spain, but eventually included support for Mexico and the United States.

• Spanish Customer Service Representative (health insurance-billing department), Concentrix (formerly Minacs Group) 14th floor Tera Tower Bldg, Bridgetown Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila (May 20, 2016 – October 2017). Spanish line for healthcare billing and customer service concerns, Health Insurance Innovations

• Spanish Due Diligence Researcher, Red Flag Group, 11th flr 88 Corporate Center bldg, Serdeno st, Makati

(January 14, 2016-April 8, 2016). Background research on companies and their leading executives using Google.

• Bilingual Customer Care (with collections), Ocwen Business Solutions, 7th flr Tower B, Ecom Plaza, Mall of Asia, Pasay (February 16,2015-January 11, 2016), bilingual customer service with collections for a mortgage provider.

• Fraud Bilingual (Spanish) Specialist, Synchrony Financial (formerly GE Capital Finance & Retail) Vector 2 Building Northgate, Alabang Muntinlupa City (January 7, 2013 to February 13, 2015), first wave for Bilingual Anti-Fraud Department, handling credit card applications, credit card loss and stolen, and fraud prevention.

• Solutions Specialist I Open Access Marketing, 6780 Bldg Ayala Makati. (June 13, 2011 to January 5, 2013) Sales account for Adchemy and Digimojo.

• Contributions Acquisition Representative, National Relief Charities, 16th floor San Miguel Properties Center, Saint Francis Ave, Ortigas, Pasig City. (January 10, 2011- May 5, 2011), English line, asking for donations for Native Americans.

• Convergys (Glorietta 5) 5th floor Glorietta 5 Building, Ayala Avenue, Makati City

-Collector Care Representative Sears Account, Inbound, Citibank, Encore Receivable Management, Inc., Convergys Corporation, English line, first party collections, (May 2010- December 2010).

-Collector Care Representative, Convergys (Ortigas) 24th Floor Robinson’s Equitable Tower, #4 ADB Avenue cor. Poveda Street, Ortigas Center, Pasig City, 1600, (April 27, 2009-April 2010), English line, third party collections for Walmart cluster (credit cards)

• Research Assistant, QSENSE with address at 47 Layug st cor. Candelaria st. San Miguel Village, Makati (tel no. 890-1569), doing research such as Customer Satisfaction Survey.(January 2009-April 2009)

• Alpha Records Co. with address at E Rodriguez ave, Cubao, Quezon city, worked with my father doing different tasks in my uncle’s company and in the farm. (1997-2007)

• Research & Publications Coordinator, Nationwide Coalition of Fisherfolk for Aquatic Reform (NACFAR), supervised the Research and Publications Unit, editor & lay-out artist of the newsletter Daluyong; produced brochures, primers on topics such as the Local Government Code (LGC). Also, researched related Fisheries topics and prepared project proposals for the publications section. (1993-1996)

• Contractual Employee, Passport Division, Department of Foreign Affairs, Manila, was involved in the investigation of Passport Irregularities through the Task Force on Passport Irregularities, assisting investigators in recommending appropriate actions for each case. (1992-1993)

• Research Assistant, Congress for a People’s Agrarian Reform (CPAR), handled the Fisherfolk Committee whose members are fisherfolk organizations pushing for a Genuine Fisheries Reform Code (1990-1992)

• Food Service Crew, Wendy’s Cubao, Quezon city (1989) OTHER SKILLS • Troubleshooting Computers; • Experience in database programming such as Dbase 4 (database) & Access; • Literate in Microsoft Word, Powerpoint, Access, Excel • 60 to 80 words per minute computer typing

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