Quality Assurance Customer Relations
Resume:
Rachael Jeanetta Gebhart
***** ***** **** **** ***, Collinsville, OK 74021
Ph: 602-***-****.
ad5u5r@r.postjobfree.com
Professional Summary
A hardworking and reliable worker with a 18+ year history in fast paced environments. Focused on going above and beyond to support the team and serve customers. Trained in quality assurance and offering managerial/ training experience. An expert in organization and team management skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Motivated to continue to learn and grow in any professional setting.
Skills
●Leadership
●Customer relations
●Organizational Skills
●Inventory Management
●Staff development
●Quality assurance
●Scheduling
●Time Management
●Record keeping
●Adaptability
●CNC Operations
Forklift Certified
Experience
Cnc Operator
Nordam-Tulsa April 2023-Present
●Operating a Thermwood 5 axis Cnc Router, loading and unloading fixtures using a forklift, updating offsets, loading programs, building, measuring, and installing tools and bits.
●Operating a Gerber Paragon cutting machine, loading and setting up prepreg materials on machine, loading and running programs to cut parts, ensuing quality of parts cut.
●Maintaining and Cleaning machine, shop floor, and fixtures.
●Proper Record keeping for supplies, suppliers, and customers
Press Operator
Nordam-Tulsa January 2023-April 2023
●Operating Hot Presses, loading and unloading Parts into press, changing out dye plates, setting up press with new dye plates, cleaning dyes in between parts.
●Oven operations to cure materials and subsequent record keeping.
●Laying up uncured materials to form parts, keeping material time records, ensuring accurate weights and measurement of parts, and quality assurance of parts.
●Upkeep and tracking of clean room standards and P.P.E. standards.
●Use of Industrial Ovens to Cure uncured raw prepreg materials.
●Use of adhesives, sealants, cleaners, buffers, and paint to fix and finished parts.
Team Leader May 2021- March 2023
Whirlpool-Tulsa
●Quality assurance of product, performing quality checks on parts and process
●Training new employees to standardized operating procedures, checking and evaluating their progress
●Monitored the work of front-line staff and worked with employees to correct problems and improve processes.
●Following Order/parts paperwork to ensure correct part and quantities are available to assemble each product
●Ensure safety of all staff and provide support and checks for safety procedure and equipment
●Perform complex and advanced assembly of products according to established specifications and instruction
●Interact with supervisors and other technicians to meet expectations and product specifications
●Monitor the functioning of all equipment and report any problems or substandard condition to supervisor
●Perform cleaning of all equipment and work areas per established cleaning procedures
●Perform final checks and adjustments to any defects to ensure high quality products
●Stocking parts for assembly line
●Perform installation, repair, inspection, reassembly, replacing, refitting, and adjusting products as required
●Maintaining a clean orderly and safe work area
Senior Technician Sept 2020- May 2021
Whirlpool-Tulsa
●Delivering parts to assembly line for production needs.
●Following Order/parts paperwork to ensure correct parts and quantities are available to assemble each product
●Operating forklifts and tuggers safely, performing quality checks on equipment to maintain proper working conditions, following standard procedures for traffic flow and load restraints
●Recording end of shift reports to communicate with other technicians on opposite shift
●Loading and unloading parts from sub assembly and stock room, repackaging parts to suite assembly needs
●Maintaining a clean orderly and safe work area
Key Personnel Temporary Agent Jan 2020-Sept 2020
Whirlpool-Tulsa
●Perform complex and advanced assembly of products according to established specifications and instruction
●Interact with supervisors and other technicians to meet expectations and product specifications
●Monitor the functioning of all equipment and report any problems or substandard condition to supervisor
●Perform cleaning of all equipment and work areas per established cleaning procedures
●Perform final checks and adjustments to any defects to ensure high quality products
●Stocking parts for assembly line
●Training other technicians in the assembly process
●Perform installation, repair, inspection, reassembly, replacing, refitting, and adjusting products as required
●Maintaining a clean orderly and safe work area
Meat Manager Oct 2005 Dec 2019
Fry's Food and Drug Phoenix, Az
●Took Beef primals, chicken and pork and produced retail-ready products by knife cutting, machine processing, processing and labeling.
●Safely operating, cleaning and maintaining the meat cutting and trimming machinery.
●Consulted with customers to understand their desires and suggest the best products to meet their needs.
●Continuously classified and filled performance and financial records to keep the department/store efficient and all information organized.
●Worked with senior managers to forecast demand and optimize both staff coverage and inventory levels.
●Conducted continuous sweeps of the racks, bins and shelves to identify and correct issues affecting pricing, merchandise freshness or appearance.
●Stayed current with all store initiatives and communications, sharing with associates as required.
●Ensured all customers received friendly, quick, and efficient service.
●Partnered with store management to establish and communicate key performance metrics and expectations regarding sales, visual merchandising, loss prevention, and safety.
●Coordinated pricing changes and short-term promotions to increase the sales of specific items.
●Monitored the work of front-line staff and worked with employees to correct problems and improve processes.
●Coached, trained, recognized, and managed all aspects of performance for meat department associates and developed a bench of talented workers.
●Trained and mentored employees to boost individual and team performance. Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers.
●Delegated assignments based on the employees' knowledge and abilities.
●Directed employees to replenish inventory and keep shelves presentable, consistently driving sales with attractive displays.
●Unpacked and stored deliveries quickly to maintain an efficient Stock room with the use of forklifts, pallet jacks, hand carts, and U-boats.
●Inspected items to identify problems and worked with supervisors or vendors to correct issues.
Retail Clerk Feb 2013 Nov 2013
Ross Dress for Less Phoenix, Az
●Minimized loss by watching for and recognizing security risks and active theft.
●Completed multiple resets per day to keep merchandise well-organized and presentable.
●Quickly connected with each customer to offer assistance.
●Maintained revenue by attracting customers with attractive sales displays.
●Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
●Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks.
●Verified prices and calculated totals using scanners and point of sale (POS) systems.
●Boosted team success by working well with all members and cross-training in different positions and departments.
●Returned non-purchased products to shelves and performed general merchandising functions.
Phone operator Aug 2009 Dec 2009
Precision Phoenix, AZ
●Consulted with customers to understand their experiences and report back to clients.
Education
●High School Diploma: General Education August 2003-May 2008
Greenway High School Phoenix, AZ
●Glendale Community College Sept 2008-May 2010
Phoenix Az
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