Sales Representative Guest Service

Audrey Long

***** ***** **** ****** #***, Phoenix, AZ 85029

Home: 480-***-****

Email: ad5u4b@r.postjobfree.com

SUMMARY

Highly skilled and energetic professional, able to adapt to changes, as well as, completing tasks in a timely manner. Eager to contribute to the phlebotomy field and ensuring that patients receive the best care and attention.

HIGHLIGHTS

Venipuncture and Capillary Puncture

Collecting Blood and Handling Safety

Blood Specimen Storage

Patient and Donor Care

Excellent Patient Skills

HIPPA and JACHO Knowledge

Medical Asepsis Procedure

CPR Certification

First Aid Training

Knowledge of Medical Terminology

Taking Vital Signs

Recording Data

Properly Labeling Specimens

EXPERIENCE

Denny’s Restaurant

Phoenix, AZ

Lead Server March 2013 to Present

Delivered exceptional, friendly, and fast service

Train new servers on guest service expectations, safety procedures, proper food handling, and restaurant protocols

Managed shift changing duties, including restocking items and counting of cash drawers

Monitor dining room to ensure excellent guest experience

Answer customer inquiries and resolve issues promptly

Accurately record food orders and partnered with team members to serve food and beverages that exceeded guest’s expectations

Quick Stop Medical Office

Phoenix, AZ

Phlebotomist Tech Extern September 2018 to November 2018

Greeted patients and escorted them to examination areas

Prepped patients for physical examination

Preparing specimens for transport to the laboratory

Organized and cleaned blood-drawing trays, ensuring that all instruments are sterile

Logged patient information and recorded results into the computer

Collected blood specimens per the orders of physicians via punctures

Clarified doctors' orders to confirm the proper tests and diagnosis was entered in the system

Administered injections and apply dressings

Performed EKGs, ear irrigations, screening tests and vital signs, Point of Care for Lab, Procedure Assist

Assisted physicians with non-invasive procedures

Answered phone calls, used fax machine, and copier to help patients or clients with any problems they may have

ResCare HomeCare

Flagstaff, AZ

Caregiver January 2012 to February 2013

Groomed and bathed patients, prepared meals

Managed incoming mail and bill payments

Manage patient schedules

Laid out medications and instructions to ensure proper dosage

Help patients complete prescribed therapy and exercise routine

Documented patient’s behaviors and reported abnormalities or new symptoms to supervisor

Provided patient’s with companionship

Tate’s Auto Center

Winslow, AZ

Outside Sales Representative Lead April 2004 to January 2012

Successfully sold, leased new and pre-owned vehicles

Knowledge of vehicles by studying capabilities and features: comparing and contrasting of competitive models

Qualified buyers by understanding buyer’s requirements, interests, and building rapport

Overcoming customers objections, negotiating prices, explaining and offering warranties, services

Maintained daily sales records and sent daily/weekly to management

Trained new outside sales representative

Traveled throughout state to solicit vehicles to ensure monthly goals are met

EDUCATION

Diploma, Phlebotomy 2018

Brookline College, Phoenix, AZ

3.0 GPA

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