Software Testing Test
Resume:
Khushbu Joshi
Apex, NC,***02, USA
ad5u06@r.postjobfree.com
Visa Status: Canadian Citizen on TN visa
SUMMARY
•Experienced Software Test Lead offering 16+ years of expertise in Software Testing (Manual and Automation), Functional and Non-functional testing in various domain as HealthCare, Telecom, Oil and Gas, Content Management, Insurance and Statistical Software.
•Worked on Salesforce Classic and Lightening platform, performed functional and non-functional test, API testing, GUI Load Test, Backend Stress test and Automation testing on web application.
•Hands on experience on SFDC Sales Cloud (Lead to quote and order fulfillment journey), Service Cloud (Case creation to closure) and Health Cloud platform.
•Experience using Work Bench, SOQL queries, Dev Console, Data loader and Salesforce inspector while testing.
•Hands-on experience in all stages of Software Development and Software Testing lifecycle including requirement analysis, design, documentation, development, code, test, maintenance and support, validation, and verification in both Web based and Client Server based Software application.
•Expertise in Functional testing as Regression testing, Retesting, Sanity and Smoke Testing and Non-functional Testing as Load, Stress, Performance and Security Testing.
•Automation testing using Selenium WebDriver with JavaScript, TestNG and Maven.
•Worked in Agile Scrum methodology, Sprint wise Test delivery, participated in Sprint Planning and Sprint backlog refinement, Product Backlog review and refinement, Daily Scrum meetings/Calls, Sprint end Client Demo and Retrospective to take client feedback and incorporate the same.
•Extensive client facing experience and mediating between multiple stakeholders and vendors within and beyond the company with excellent written and verbal communication skills.
•Areas of expertise include Analysing and Understanding FRS/SRS/BRS, Test Scenario design, Test Case Writing, Test Execution, Defect detection and reporting, Defect Management, Test Reporting, Test Planning, Test Estimation, Defining Test Strategy.
•Ability to meet strict deadlines, strong analytical and problem-solving skills.
TECHNICAL SKILLS
•Web based and Client Server based Software Application testing Manual, Automation, Functional and Non-functional, API integration Testing, Salesforce Service Cloud and Sales cloud projects testing on lightning and classic platform.
•Testing, Defect Tracking and Management tools: HP/Microfocus ALM, JIRA, Bugzilla, Microsoft Test Manager, TFS, Microfocus UFT, Microfocus Load Runner, Load Tester.
•Other tools: VSS, Tortoise SVN, Visual Studio2010, SQL Management Studio 2008, Eclipse, Workbench, PowerShell, Git lab, Postman, SOAP Insomnia, IntelliJ, JMeter, VMware™vRealize Operations Manager Alert and Dashboard Monitoring activities
•CRM Platform: Salesforce Lightning, Siebel, PeopleSoft, Rally, SharePoint 2010 and 2013 Foundation and Enterprise version., MS-VSTS 2010
•Operating System: Windows, MAC, Unix, Linux, Android, Native iOS.
•Domain Specialization: HealthCare, Statistical Software for Clinical Trial, Telecom, Oil & Gas, FS-Insurance, Mobile Handset Testing,
•Database: SSMS, MS-Access
•Procedural Languages: JAVA, C#, VB Script.
WORK HISTORY
Technical Test Lead (Full time Permanent) Feb 2022– till Date
Infosys Ltd, Raleigh, USA
CVS Aetna Pharmacy: Caremark
Pfizer: Clinical Trial Management System (CTMS)
Role and Responsibilities:
•Pfizer: Handled E2E QA delivery as Onshore Test Delivery Lead by leading ETL, Data Migration, API and Salesforce Functional Testing team.
•Pfizer: Responsible for preparing Test Strategy, Test Planning, Verification Summary report and establishing QA and Defect Management processes at Project level.
•Worked in HealthCare domain with CVS-Aetna Pharmacy US client as Onshore QA Lead.
•Performing Salesforce, ATV, Med compass, Data Stage, CRD, HLAB, system integration testing
•Salesforce API testing using SOAP UI and Shared API Tester on Service Cloud and Health Cloud platform.
•Responsible for Test Coordination, Test case design, Test Execution and E2E QA delivery in Agile development model.
•Worked on Selenium WebDriver using Java script while implementing automation framework, developing automation scripts for the new User Stories, maintain and run the regression tests.
•Automated regression and functional test suites by developing automation Test cases, test suites using selenium web driver, Java, Maven and TestNG
•Implemented Page Object Model framework to represent the web pages.
•Developed data driven framework to retrieve test actions, test data from Excel files and SQL Databases
•Used AutoIT tools in automation for Mouse movements, Keystrokes, Window control Manipulations and Print Pop ups to overcome the limitations of Selenium WebDriver.
•Used GitLab for version control and Jenkins for continuous integration testing.
Sr. QA Engineer (Full time Permanent) June 2021–Feb 2022
OpenText, Mississauga, Canada
Role and Responsibilities:
•Worked on Content Management domain SMBC integration testing project wherein Webroot and Carbonite Salesforce integrated to OpenText SFDC platform.
•Hands on experience on Sales Cloud application where tested Lead to cash order journey in SFDC CPQ for Webroot and Carbonite product configuration.
•Salesforce Cloud Testing for Classic/Lightning, Web services (API), Automation and Order management testing using IntelliJ tool.
•Strong experience in Salesforce cloud-application both Service Cloud and Sales Cloud, Reports, Dashboard, DocuSign features testing.
•Worked on testing 245 Lead Assignment validation rules, e2e testing for new order journey, renewal contract, upsell contract flow.
•Excellent experience in Salesforce configuration like managing profiles and roles, fields and labels, record type, workflow, and permission. Adding fields to page layout, my profile setup configuration.
•Worked on Salesforce modules like Lead, Accounts, Contact, Opportunity, Quotes, Contract, Proposals, Campaign.
•Experience in Salesforce Query Editor to write SQL queries to compare the order details, keycode, vendor code, data retention length, license details, customer ID, company ID and other attributes.
•Courier Recovery Project was on SFDC Service cloud wherein tested case creation to case closure journey e2e involved upstream system CSI.webroot.com, Partner Cart, Marketo and downstream system SFDC, SAP and Ecom.
•Good experience in API Integration testing using Postman, Insomnia and JMeter for SMBC integration project.
•E2E testing, UAT testing includes upstream CRM system as SFDC and downstream systems SAP, Ecommerce, Marketo.
•Responsible for User story analysis, test case design, test execution, defect reporting, retesting and regression testing, daily scrum updates and actively participated in sprint refinement sessions.
•Test Management tool used HP/Microfocus ALM, JIRA and other tools as Power Shell, Postman, IntelliJ, Insomnia and Git, SSMS.
IT Test Analyst (Full time Permanent) June 2019 –June 2021
EHealth Saskatchewan Ministry of Health, Government of Saskatchewan, Regina Canada
Role and Responsibilities:
•Non-functional testing of Government Provincial health applications including SHA, MySaskhealth record, Panorama.
•Responsible for Performance testing using Microfocus Load Runner and Automation testing using UFT.
•Stress testing using Load Tester and Splunk tool for HL7 message flow.
•Completed Load testing for COVID Vaccine application used by provincial healthcare worker throughout the province for 5000 simultaneous user logins.
Software Quality Assurance Team Lead (Full time Permanent) Aug 2015 -Jan 2019
Accenture Solution and Services Pvt. Ltd. Pune, India
Role and Responsibilities:
•Salesforce Lightning CRM web application testing for National Grid (US) and OMERS (Canada) client.
•Strong testing skills in Salesforce1 Mobile App on IOS and Android both, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports, and various other components as per User story.
•OMERS: Peoplesoft to Salesforce migration project, performed data migration validation for Ontario Municipal Employees Retirement Pension plan data.
•Tested Workflow Rules, Role based Page Layouts, Record Types, Approvals and Assignment Rules.
•Salesforce testing on classic and lightning platform, functional and Performance testing using Microfocus Load Runner 12.5 and Automation testing using UFT 12.63. Web services and API testing using SOAP UI and Postman.
•Led Software Test team of 30+ team members, guiding and mentoring them in day-to-day testing activities as Test Case writing, Test Execution, Defect reporting, Test reporting and Client call handling.
•Responsible for Test Estimation, Test management, Client management, Resource & Defect management.
Software Test Lead (Full time Permanent) May 2014 -Aug 2015
Tech Mahindra Pvt. Ltd. Pune, India
Role and Responsibilities:
•Handling the Team size of 20 people and responsible for task allocation to team members on daily basis.
•Coordinating Test team efforts across multiple components. Guiding and supporting team for test execution
•Delivering and Implementing the Project as per Scheduled Deadlines, Providing support post-Implementation. Defining Test Strategy, Test Estimation, Test Planning, Test reporting and Defect triage for 2degree (NZ).
•Communication and follow-up with various technical teams for resolution of issues.
•Helping senior management for resources capacity planning, Test resources interview and onboarding.
•Attended Project/Organization Level Meetings for establishing best Quality Processes and standards throughout.
Sr. Software Test Engineer (Full time Permanent) May 2011 - May 2014
Synerzip Softech Pvt. Ltd. Pune, India
Role and Responsibilities:
•Created extensive technical training documents to establish reusable test assets within team/Project/Org.
•Identification of High-level Scenarios, Review Test Cases and walk through with external stake holders to enable appropriate CIT test coverage for various work packages.
•Scoping and preparing test plan and test data for execution across product streams.
•Preparation of Test Report, Defect Report, Client Demo and QA meetings MOM.
•Inform Test Lead on any issues that could potentially affect Quality, schedule, or budget of the Project/release.
Associate Software Test Engineer (Full time Contract) Dec 2009 - Apr 2010
Tech Mahindra Pvt. Ltd. Pune, India
Role and Responsibilities:
•Website configuration, web deployment, upgrading the sites on the latest trunk code and code comparison in visual studio.
•Types of testing performed as Internationalization, Globalization, Localization, Performance testing, Cross browser testing, Stagger testing, Pair testing with developer to understand the code.
•Used tortoise SVN as configuration management tool for handling web config. Files and applications xmls.
•Defect tracking and taking until closure. Keeping up-to-date defect status on tracking tool JIRA.
Mobile Tester (Full time Contract) Jun 2009 - Sep 2009
Insight Consultancy Milton Keynes, Buckinghamshire, UK
Role and Responsibilities:
•Understanding system requirements, preparing and executing Test Cases, Defect Tracking using Bugzilla
•Functional Testing, Regression Testing, Component/System Integration Testing, Usability Testing of Native iOS, and Android Mobile Applications.
Jr. Quality Assurance Engineer (Full time Permanent) Mar 2008 –Nov 2008
Cytel Statistical Software & Service Pvt. Ltd Pune, India
Role and Responsibilities:
•Worked on Statistical tools as Test Complete (VB Script), Test Track, SAS and Xlminer for Requirement gathering and analysis, High Level Design and Low-level design document review and further derive test scenarios.
•Automated Test Case designing and Execution with the intent of finding bugs to improve Product quality.
Software Test Engineer (Full time Permanent) Aug 2006 –Mar 2008
SEED InfoTech Pvt. Ltd Pune, India
Role and Responsibilities:
•Test Case Writing and Execution, Defect logging and reporting as per Defect Life cycle.
•Performed functional testing as Regression testing, Retesting, Smoke and build verification testing.
Education & Certifications
•Master of Science (Statistics) from Vikram University Ujjain, India (Mar-2005 to Mar-2007)
(Equivalent to a 4-year Bachelor’s degree, as determined by World Education Services, Toronto, ON)
•Post Graduate Diploma in Computer Application from Makhanlal Chaturvedi University Bhopal, India (Jan-2004 to Jan-2005)
(Equivalent to a bachelor’s degree, as determined by World Education Services, Toronto, ON)
•Bachelor of Science (Statistics, Mathematics and Economics) from Vikram University Ujjain, India (Mar-2000 to Mar-2003)
(Equivalent to a bachelor’s degree, as determined by World Education Services, Toronto, ON)
•Bachelor of Education from Vikram University Ujjain, India (Mar 2003- Mar 2004)
(Equivalent to a bachelor’s degree, as determined by World Education Services, Toronto, ON)
•Certified Salesforce Administrator, Mississauga, Canada (July 2023)
•Certified Scrum Master (CSM)Agile, Star Agile Pune, India (Sep-2019)
•ITIL V3 Foundation Certification from AXELOS, Pune India (Sep-2017)
•Vskill Selenium Certified Professional from Intelligent Communication Systems India Ltd. (Mar-2014)
•ISEB/ISTQB Certified Software Tester from London, UK (Mar-2009)
•Diploma in Software Testing from SEED InfoTech, Pune India (Nov-2007)
Award & Recognition
Attained Client Satisfaction award and as successful Team Lead while working in Accenture, Pune INDIA (Jan -2019)
Received Insta Award for on time Quality QA Product delivery as Test Lead in Infosys, Mississauga (Sep-2022)
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