Customer Service Call Center

MICHELLE

PHILLIPS

Gilbert, AZ

602-***-**** ad5tzz@r.postjobfree.com

Analytical, organized, detail-oriented and the ability to work independently or as part of a time to meet department deadlines. Ability to provide high quality customer service.

EXPERIENCE

CLIENT ENGAGEMENT MANAGER

TEKsystems (Door Dash) – Tempe, AZ

10/2023 - PRESENT

Responsible for the overall management and engagement of all all-onsite contractors and client relations. Ensure effective communication with contractors, candidates, clients, and internal contacts. Input payroll data, process payroll, and escalate payroll concerns.

MANAGER

Select Blinds Tempe, AZ

07/2019-03/2023

Managed 15 client team members in an outbound & inbound call center workforce management setting. Conducted one on one meetings with team members, troubleshot escalated client issues. Performed weekly quality checks.

SUPERVISOR

Lexington Law Phoenix, AZ

06/2017-07/2019

Specialized in assisting clients to increase their credit scores. Managed and approved timecards and vacation time. Managed escalated client communications. Performed weekly quality checks.

EDUCATION

BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION

CENTRAL MISSOURI STATE UNIVERSITY

SKILLS

Microsoft Office: Word, Excel, Outlook

Problem Solving

Attention to Detail

QuickBooks

Bookkeeping

Exceptional communication

Payroll

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