Customer Service
Resume:
Paulette V. Wight *********@*****.*** 805-***-**** Center Point, TX
Professional Experience
SAS Retail Services East Bay, CA
Retail Sales Representative — Mars Wrigley DRT May 2020 - April 2022
« Partnered with Key Decision Makers and created sales plans based on an analysis of current business
data with the goal of growing the store's Gross Sales Volume.
¢ Educated Key Decision Makers so we can implement best practices and sales strategies to avoid liability.
e Partnered with associates and Team Leads to fulfill Key Decision Maker's and Mars Wrigley’s
expectations.
* Executed displays and ensured product placement is in optimal locations with high visibility.
« Maintained and organized my independent route to facilitate accurate reporting and meet territory
expectations.
Cost Plus World Market Pleasanton, CA
Merchandising Associate November 2019 — March 2020
e Received, sorted, verified merchandise inventory on to sales floor in an efficient and timely manner.
« Reported discrepancies or defective items to ensure store maintains an accurate inventory.
« Executed visual directives, while adjusting to the store’s needs.
« Worked closely with team members to collectively reach our goal of preparing the store for the sales
team.
Farmers Insurance Group Dublin, CA
Customer Service Representative, License #0K76436 July 2015 — April 2019
« Performed daily office procedures, such as answer phones and schedule appointments.
* Communicated to clients to ensure optimal customer service, especially when their need is a stronger
understanding of certain types of coverages.
« Managed and processed insured’s request, as well as initiate cross-selling opportunities.
Splendid/Ella Moss Livermore, CA
Assistant Store Manager November 2012 — February 2015
* Monitored store's overall performance by implementing sales strategies, scheduling payroll, and ensuring
sales goals are achieved.
* Performed day to day operations such as; follow proper cash/credit handling procedures, executed visual
merchandising tasks, process shipment, and be a leader of customer service.
e Recruited, trained, developed, and supervised sales associates and key holders while complying with
local and federal labor laws.
« Maintained clientele database in addition to creating genuine connections with customers through a
positive and helpful demeanor.
« Store's Awards: 2013 Highest Gross Margin, 2014 Comp Award
Education
* Cuesta Community College, San Luis Obispo, CA, AS Business Administration & General Business
Certificate
Additional Skills
* Microsoft Office
¢ Point of Sale Terminals
« Kliger-Weiss Infosystems, SiMs, Salesforce, CRM Systems
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