Customer Service Data Entry

SAUNDRA ROSS

Sapulpa, OK ***** 918-***-**** ad5tyw@r.postjobfree.com

Professional Summary

Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal and data entry skills. Skills

Critical Thinking

Medical Report Preparation

Insurance Claims

Advising Patents

Work History

Veterinary Receptionist 06/2022 to 07/2022

Veterinarian Er – Tulsa, OK

Fielded phone calls from pet owners, answered questions and took messages for veterinarians. Maintained office and waiting room, keeping common areas clean and tidy. Answered owner animal health questions and advised on best care practices. Triaged incoming patients to determine treatment needs and urgency of care. Store Manager 08/2021 to 05/2022

Life Storage – Tulsa, OK

Managed inventory control, cash control and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Assistant Store Manager 02/2020 to 07/2021

Modesto Self Storage – Modesto, CA

Maintained positive customer relationships by responding quickly to customer service inquiries. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Medical Administrative Assistant 06/2018 to 02/2020 Creek Nation – Okmulgee, OK

Organized paperwork such as charts and reports for office and patient needs. Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Supported office staff and operational requirements with administrative tasks. Advanced CMA/ CNA 11/2007 to 01/2019

Suphler Veteran Hospital – Suphler, OK

Checked patient vitals such as temperature, blood pressure and blood sugar levels. Documented care actions by completing records and logs in medical software system. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Education

Chelsea High School - Chelsea, OK

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