Purchasing Coordinator, IT Support Technician
Resume:
Kristopher Nelson
Purchasing Coordinator
Belton, MO 64012
*********************@***********.***
Fast-learner with a history of providing excellent customer service in a variety of fields including IT service desk, purchasing, hospital and retail pharmacy, Certified Nursing Assistant, manufacturing, warehouse, and material logistics.
Authorized to work in the US for any employer
Work Experience
Purchasing Coordinator
IQVIA - Overland Park, KS
January 2020 to May 2024
Provided end-user support in a team environment for purchase and delivery of IT hardware, peripherals, and mobile devices. Responsible for tracking requisitions, approvals, purchase orders, and invoices on a daily basis and reporting to the team manager upon request for any immediate escalations when urgent circumstances arise. Routinely led weekly team meetings to inform the team of any changes to or new expectations of the team.
IT Service Desk Technician
IQVIA - Overland Park, KS
July 2017 to December 2019
Fielding calls, emails, and Skype contacts in a fast-paced global call center environment supporting end- users based in United States, India, UK, among other countries using personal experience, IT training, and knowledge base articles. Expectations were to troubleshoot and resolve or escalate tickets to our enhanced service desk when appropriate. Triage incoming contacts to identify possible outages affecting many customers and escalate the issue to the concerning team. Responsible for maintaining role specific knowledge base articles and authoring new articles upon demand. Contractor
Insight Global - Kansas City, MO
April 2016 to June 2017
Worked as a contractor as IT Service Desk Technician for 15 months prior to joining IQVIA full-time. Pharmacy Technician
CVS Pharmacy - Lee's Summit, MO
October 2014 to April 2015
Pharmacy Technician
Lake Regional Health System - Osage Beach, MO
April 2014 to August 2014
Certified Nursing Assistant/Patient Care Technician Lake Regional Health System - Osage Beach, MO
October 2008 to April 2014
Hardware Lead, Loader, Stacker
Hardware Department - Lawrence, KS
July 2001 to July 2008
Education
Vocational school in Information Technology
Centriq - Leawood, KS
February 2015 to May 2015
Skills
• Customer service (7 years)
• Microsoft Excel (4 years)
• Microsoft Office (4 years)
Certifications and Licenses
MTA
ITIL Certification
April 2016 to Present
Certificate number 023*****-**-YRD2
Candidate number 200*******
CPR Certification
CNA
Pharmacy Technician License
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