Saint Louis Customer Service
Resume:
Emily Provasnik
**** ********* ***** **. *** ***
St. Louis, MO 63108
ad5ty7@r.postjobfree.com
OBJECTIVE
I am looking to obtain a position that will allow me to use my experience with professional interaction with customers, sales experience, and knowledge to promote a company’s business.
EDUCATION
Bachelor of Science in Health Education and Promotion (BS, 2020)- Dean’s List 2020
Fontbonne University, St. Louis, Missouri
Bachelor of Science in Psychology (BS, 2012)
Southern Illinois University Edwardsville, Edwardsville, Illinois
PROFESSIONAL EXPERIENCE
Washington University School of Medicine- Eric P. Newman Education Center: Facilities and Events Coordinator (December 2022-Present)- Saint Louis, MO
Providing comprehensive event coordination services to students, faculty, and external groups for the EPNEC spaces.
Event and lobby management
Assisting the Event Specialists with meetings, events, and daily/weekly administrative tasks.
Providing front-of-house customer service support to clients, attendees, and guests that enter EPNEC.
Studio Ivanhoe Pilates & Movement: Studio Assistant (February 2022-September 2022)- Saint Louis, MO
Utilizing Mindbody Business to sign-in clients to classes, applying payments, and checking health safety forms on their file
Communicating with clients through email and Google Voice about studio promotions, specials, and sending them any Zoom class links
Completing first visit reports on a weekly basis to follow up about studio/instructor satisfaction
Completing last visit reports on a quarterly basis to determine client studio retention
Lululemon: Educator (Oct 2021- Dec 2022)- Saint Louis, MO
Providing technical product information to guests by emphasizing the value and features of appropriate products.
Collaborating with team members to create a welcoming and supportive environment for guests.
Using in-store technology to create efficiency for guest experience.
Daily maintaining a clean work environment to adhere to the luxury environment of the store.
BJC Behavioral Health: Show Me Hope Response Team Worker (April 2021-September 2021)- Saint Louis, MO
Participation in community outreach events in response to the Covid-19 pandemic
Providing support information for ICU nurses at surrounding St. Louis County hospitals
Working at vaccine clinics to provide Show Me Hope Crisis Counseling Program support information to the community
Engaging the community through networking and coalition
Flannery’s Irish Bar: Part-Time Manager (July 2020- Oct 2020)- Saint Louis, MO
Responsible for all restaurant operations during shift management, including both front and back of house
Managing shift reports, cash, and inventory
Customer interfaces and vendor relations
Management project planning and implementation
Mike Duffy’s Pub and Grill: Bartender/Server (May 2016-present)- Kirkwood, MO
Responsible for handling cash and credit card transactions
Successfully built customer relationships by providing excellent customer service
Increased profits for the company by upselling food and beverages to drive sales
Maintained a clean bar and work area; restocked bar with related supplies such as beverages, ice, glassware, napkins, plates, straws, etc
Provided a courteous, efficient, and positive experience for the customer
Webster Groves School District Adventure Club: Educator Lead (Oct 2018-Oct 2019)- Webster Groves, MO
Enhanced children’s social and educational development
Monitored the safety of children in the program
Encouraged individuality in the environment
Nordstrom: Women’s and Men’s Shoes Sales Associate (Oct 2014-2016)- Saint Louis Galleria, MO
Professionally assisted customers with purchases, product selections, returns, exchanges, and other transactions
Successfully achieved and exceeded sales quotas by cross-selling in other departments and promoting additional products
Built customer relationships through effective listening to drive repeat business
Collaborated with team members and managers to ensure maximum productivity in the department
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