Customer Service Project Manager

Candice Pollard

************@*****.*** • 770-***-****

High performing in faced paced environment. More than 5 years in customer service and team leadership. Customer service focused. Committed and dedicated to the work at hand. Ready to achieve any goals that are set.

EDUCATION

Troup County High School

2008

LaGrange, GA

PROFESSIONAL EXPERIENCE

Brent Scarbrough & Company- Newnan GA

2023-2024

Project Manager Assistant

Working with project managers approving/rejecting invoices and tracking all materials for the jobs. Comparing materials/ invoices to bids and contracts. Data entry, attention to detail is a must. Speaking with subcontractors and following up on anything needed on jobs. Staying very organized and knowledge of Excel, Word and other office platforms such as VISTA, ISNetworld and Field Control Analytics. Preparing and submitting change orders and change order proposals. Some knowledge of RFI'S, submittals and AIA's. Some field experience. Familiar with safety procedures.

Bank OZK – Bremen GA

2021-2023

Teller

Knowledge of cash flow and balancing cash drawers daily. Client confidentiality. Handling high volumes of cash and checks daily. Knowledge of counter-fit cash and fraudulently checks. Attention to details is a must. Training new co-works. Helping clients open and close accounts such as Checking, Saving, IRA'S and CD'S. Making deposit and withdrawals to from client’s accounts.

Spectrum – Carrollton GA

2019-2021

Lead Sales Associate

Responsible for all aspect of sales and customer service. Balancing cash drawer and making payments on accounts. Multi-tasking from different computer systems and screens. Inventory counts daily. Working with co-worker to close a sale. Training new co-workers and helping with online trainings.

Department of Driver Services – Carrollton GA

2016-2019

Team Lead

Responsible for management duties, opening and closing store front. Balancing cash drawers along with financial reports daily. Helping citizen and non-citizen obtain legally documentation for a Georgia Drivers Licenses, ID cards, and or permits. Performing road test. Served 85-95 customers per day with 100% accuracy compared to other co-workers at 70 customers per day. Promoted to Team Lead within 4 months of part-time employment. Earned employee of the month 4 consecutive months.

Mi Casa Bar and Grill- LaGrange GA 2008-2016

Server/Head Bartender

Responsible for all customer service needs, taking orders, answering phones, cleaning and preparing for the next shifts. Balancing cash drawers.

Leadership experience

Became head bartender within 6 months of promotion of bartender.

Became Team Lead within 4 months of part-time employment.

Became Lead Sales Associate within 6 months of employment.

SKILLS

Computer software/ frameworks: Microsoft office, Vista, ISNetworld, Field Control Analytics, Integrated Teller.

Able to work in a group setting or individually to obtain goals and meet deadlines.

References

Angie Mathews – 404-***-****

Dani Jackson – 770-***-****

Shane Waters- 770-***-****

David Hull – 470-***-****

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