Medical Assistant Customer Service
Resume:
Vania Rodriguez Cortes
*** ** *** *** *** *** Hallandale Bch FL
Cell phone: 754-***-**** email:
ad5trp@r.postjobfree.com
PROFILE
International Medical Graduated (IMG), Registry of Medical Assistant, First Surgical Assistant Board Certified, and Surgical Technician and Coding and Billing Trained. Professional with years of experience as a hospital and medical office administrator, sales support, Medical Assistant, and customer service experience in the healthcare industry. Background in Medical General Practitioner, Family Practice Specialist, Masters in Urgent Care and Emergency Response. Cosmetic Trained in The Da Vinci Wellness Centre. Skills: BLS/AED (American Heart Association). Vital signs. Administration of injections, medicines, and vaccines. Draw blood. Operate medical equipment such as electrocardiogram (ECG) machines. Patient care. Intake. Knowledge of Medical Terminology, Clinical Research, and Physiology. Coding and Billing (ICD-10-CM). Strong knowledge of healthcare procedures, regulations, and basic accounting knowledge. HIPAA, and the ability to supervise and train team members. Excellent communication skills and proven patient satisfaction record. Team player with diligent work habits. Bilingual in English and Spanish.
PROFESSIONAL EXPERIENCE
Prohealth Primary Care, Pembroke Pines, Florida October 2023-currently)
Clinical Coordinator - Medical Assistant.
Responsibilities:
Oversee daily clinical operations.
Assist the Site Manager and physicians with the successful operations of the clinical staff, procedures, and treatment
Support the physician's office health care team
Schedule patient appointments
Coordinate and manage the daily schedule of healthcare providers
Verify patient insurance information and obtain necessary authorizations
Answer phone calls and respond to inquiries from patients, healthcare providers, and other staff members
Maintain accurate and up-to-date patient records in electronic medical record systems
Obtain medical records before the first appointment
Provide excellent customer service to patients by addressing their needs and concerns
Screen the patient's chart before the appointment
Interview patients and prepare them for examinations and other procedures
Assist the physician during the exam
Administer injections
Perform any necessary lab work or testing
Follow up on test orders and report results to the physician and patient
Provides patient education
Maintain medical equipment and take inventory
Perform other duties as assigned
DHG Pediatrics LLC, Coconut Creek, Florida (June 2023 – October 2023)
Medical Assistant
•Schedule and confirm appointments.
•Prepare, correct, and review the medical records and reports of patients.
•Maintain inventory of medical supplies and office supplies.
•Measure vital signs such as blood pressure, heart rate, or body temperature.
•Assist physicians with medical examinations of patients.
•Administer injections, medications, and vaccines to patients.
•Draw blood samples for laboratory tests.
•Operate medical equipment such as electrocardiogram (ECG) machines.
DHG Medical Center, Coconut Creek, Florida (April 2023 –June 2023)
Medical Assistant
•Schedule and confirm appointments.
•Prepare, correct, and review the medical records and reports of patients.
•Maintain inventory of medical supplies and office supplies.
•Measure vital signs such as blood pressure, heart rate, or body temperature.
•Assist physicians with medical examinations of patients.
•Administer injections, medications, and vaccines to patients.
•Draw blood samples for laboratory tests.
•Operate medical equipment such as electrocardiogram (ECG) machines.
Municipal Direction of the District of Marianao, Cuba (September 2019 - January 2023) Director, Family Practice Specialist, and Urgent Care and Emergency
Response Physician
•To direct, execute, and control the implementation of the policy of the State and the Government regarding Public Health and the development of medical sciences.
•Lead multidisciplinary teams made up of doctors, nurses, technicians, engineers, technologists, and psychologists, highly trained and experienced.
•Reply to Urgent Care and Emergency Response
•The job Description is the same as the above
Cuban Medical Services Succursal in Havana, Cuba (September 2016-
September 2019) Director, Family Practice Specialist and Urgent Care and Emergency
Response Physician
•Lead all sales support materials, analysis, and sales presentations. Lead the sales team providing customer service and liaison with various key accounts across all sales channels Promote and market medical care, health, and academic services.
•The job Description is the same as above.
Municipal Direction of the District of 10 of October, Cuba (June 2012-
September 2016) Director, Family Practice Specialist and Urgent Care and Emergency
Response Physician
•To direct, execute, and control the implementation of the policy of the State and the Government regarding Public Health and the development of medical sciences.
•Lead multidisciplinary teams made up of doctors, nurses, technicians, engineers, technologists, and psychologists, highly trained and experienced.
•Reply to Urgent Care and Emergency Response
•The job Description is the same as the above
Polyclinic Vedado”, Cuba (January 2007-
June 2012) Director, Deputy Director of Medical Services, Family Practice Specialist, and Urgent Care and Emergency Response Physician • Reply to Urgent Care and Emergency Response
•The job Description is the same as above.
Polyclinic “Mario Escalona”, Cuba (September 1993-
January 2007)
Director, Family Practice Specialist, and Medical General Practitioner:
•Lead multidisciplinary teams made up of doctors, nurses, technicians, engineers, technologists, and psychologists, highly trained and experienced.
•Diagnose and treat injury or illness and address health maintenance, examine patients; take medical histories; prescribe medications; and order, perform, and interpret diagnostic tests. Guide patients on nutrition, hygiene, and preventive medical care. Treat common medical conditions and perform routine exams. Refer to other medical services or doctors if the patient needs urgent or specialized treatment. Administering medication topically, orally, and via intravenous or intramuscular injections. Prescribing apt medications and lifestyle alterations.
•Positioned the patient according to the surgery procedure. Provide retraction of tissue and organs for optimal visualization to maintain the integrity of the sterile field. Collaborate in the maintenance of hemostasis, selection of sutures, knots, and application of wound dressings.
EDUCATION
National Healthcareer Association (March/2024-currently)
Certified Billing and Coding Specialist (CBCS)
CEUFast, Inc. Nursing CE (July/2023)
AIDS/HIV One Hour, Current Evidence-Based Practice Cert: 8412902
Care of the Patient with HIV/AIDs Cert: 8412627
Assistance with Self-Administration: Medication Savvy for Nursing
Assistants Cert: 8436274
HIPAA: Health Insurance Portability and Accountability Act Cert:
8374757
OSHA Hazard Communication and Occupational Exposure to Bloodborne Pathogens
Cert: 8397604
Age-Specific Practice. Cert: 8373958
Cultural Competency for Nursing Assistants, Home Health Aides, and
Medical Assistants Cert: 8374262
The Centers for Disease Control and Prevention (CDC) (June/2023)
Educational Activity Immunization: Vaccines Children Program 2023 Cert:
WB4627
Educational Activity Immunization: Storage and Handling 2023 Cert:
WB4626
American Board of Surgical Assistants. Harshaw, WI
(February/2023)
Surgical Assistant Certified. (SA-C) Cert.: 23-217
Healthcare Professional Registry of the United States, Washington DC
International Medical Graduate (IMG) ECFMG Number: 1-195-170-4
(January/2023)
Healthcare Professionals Registry of the United States (HPRUS)
Medical Assistant (RMA) Washington D.C. Registry Number: 202*********** (December/2022)
Basic Life Support (BLS) of the American Heart Association (04/21/2023)
Nationwide Health LLC, Pompano Beach, FL eCard Code: 235*********
Basic Life Support (CPR and AED) of the American Heart Association (8/24/2023)
Nationwide Health LLC, Spring Hill, FL eCard Code: 235*********
The Da Vinci Wellness Centre Trained, Cayman Island (April-June 2022)
Higher School of the Ministry of Foreign Trade of Cuba
Diploma in Foreign Trade (April-2021)
Diploma of Business Postgraduate (March/2019)
Upgradation course on the business management and management system (July/2018)
Universidad de Ciencias Medicas de la Habana (UCM-H), Cuba.
Masters in Urgent Care and Emergency Response (March/2007)
Assistant Professor (May/2008)
Practical Diploma of Intensive Care and Emergencies (May/2005)
Family Medicine Specialist (December/1998)
Doctor of Medicine Graduated (Medical General Practitioner)(August 1993)
COMPUTER SKILLS
Electronic Medical Records (eClinicalWorks, Athena, and Fusion), ICD-10-CM, Microsoft BackOffice Suite, Adobe Acrobat, Common Windows PC Applications, Microsoft Office, Excel, PP, and Knowledge of the use of social networks.
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