Customer Service Data Entry
Resume:
Sara Martinez
Tustin, CA *****
ad5tr2@r.postjobfree.com
Seasoned business professional with a knowledge of customer service, data entry, employee training, organized and on time.
Work Experience
Customer Service
Teco Diagnostics Inc - Anaheim, CA
October 2022 to Present
Answer phones, data entry, organize company events and courier. Ability to work in high volume environment.
Manager
Carl's Jr. - Irvine, CA
March 2022 to October 2022
Coordinate daily restaurant operations. Deliver
• superior service and maximize customer satisfaction. Respond efficiently and accurately to customer complaints. Regularly review product quality and research new vendors. Schedule employees, inventory also daily and weekly paperwork.
Cafeteria Manager
Sapphire - Irvine, CA
August 2021 to March 2022
Kept to food safety procedures according to school and county directives. Inventory of goods on hand as well as maintained par levels to keep low food cost. Scheduled employees to meet demand of students. Senior Customer Service Specialist
UCI Inc. - Irvine, CA
August 2012 to August 2021
Resolved customer service issues using company
• processes and policies and provided updates to customers. Entered customer data, communicated service concerns with the department. Followed through on all critical inter-departmental escalations to increase customer retention rates.
Assisted in other departments when needed, one being Credit/Risk that looked for fraudulent activities, company secretary, answering and directing calls.
Bakery Manager
Sam's Club - Stanton, CA
January 2010 to January 2011
Upheld code compliance, maintained cleanliness
• and hygiene in bakery premises. Maintained and controlled inventory of baked goods. Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales. Trained new bakery staff on company policies and POS system used to maximize job satisfaction, expertise and team performance. Education
High School Diploma
Temescal Canyon High School - Lake Elsinore, CA
January 1995 to January 1995
Skills
• Coaching and mentoring
• Staffing oversight
• Company branding September 1999
• April 2007 Shift Supervisor Carl's Jr, Tustin, CA Established effective employee schedules and
• delegated tasks to meet expected demands. Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets. Prepared shift summary reports for supervisor and communicated regularly. Maintained clean and well-organized production areas to avoid violations. Responded to and resolved customer questions and concerns. March 2001
• to boost performance and help team members achieve performance targets. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Bank deposits. Order management
• Customer Relations
• Customer service
• Training & development
• Cash register
• Communication skills
• Data entry
• Courier
• Food Safety
• POS
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