Customer Service Data Entry
Resume:
Joy Dickerson
Fort Worth, TX *****
**************@******.***
Authorized to work in the US for any employer
Work Experience
Customer Service Rep- Cardholder Service at Home US bank Project Wipro-Staffing Solutions - Fort Worth, TX
December 2020 to June 2021
Assist Cardholders with transactions and any issues with the card or their account
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Performed data entry for customer information
• Booked appointments
• Processed customer transactions
• Managed customer accounts
• Monitored claims and physician-related services
• Assisted with technical support duties
Environmental Services Technician
Baptist Health Arkansas - Little Rock, AR
June 2018 to July 2019
1. Sanitized and disinfect hospital public areas and patient rooms and employees area Server
On The Border - Irving, TX
September 2016 to December 2016
Server
Server
Longhorn Steakhouse - Little Rock, AR
February 2015 to December 2016
Server
Administrative Assistant
Washington Barber College
February 2012 to December 2016
• Arranged meetings for Washington Barber College
• Provided support for Washington Barber College
• Carried out receptionist duties such as answering phones and directing customers, visitors, students, clients, and calls
• Ordered office supplies
• Kept track of all incoming and outgoing mail
• Assisted with data entry
• Completed clerical tasks including filing, faxing, scheduling, and and provide Customer service CNA - Certified Nursing Assistant
Brookside Health and Rehabilitation Center - Little Rock, AR August 2004 to April 2011
Responsibilities
Patient Care.Vital signs, Bathing, and Activities of everyday living. Accomplishments
Learned to deal and cope with different personalities and problems at one time... Skills Used
Transporting patient with Hoyer/4sling lift. Blood pressure, oxygen assistant, draw blood, read EKG machine.
Departtment of Health and Human Service
Acct. Tech
October 2005 to September 2006
Education
H.S. Diploma
Parkview High School
Some College
UALR
Skills
• Microsoft (5 years)
• Excellent Communication Skills (10+ years)
• Customer Service (10+ years)
• Computer Skills (10+ years)
• Data Entry (10+ years)
• Detail Oriented (10+ years)
• Email (10+ years)
• Faxing (10+ years)
• Customer Care
• Call Center
• CSR
• Customer Support
• Floor Care
• Vital Signs
• Environmental Services
• Venipuncture
• Patient Care
• Hospital Experience
• Medical Records
• Phlebotomy
• Meal Preparation
• Caregiving
• Laboratory Experience
• Medical Office Experience
Certifications and Licenses
CPR
Certified Nursing Assistant (CNA)
Food Handler Certification
Assessments
Customer Service Fit — Familiar
July 2019
Assesses personality traits that result in high-quality customer service. Full results: Familiar
Call Center Customer Service — Highly Proficient
November 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Problem Solving — Familiar
August 2019
Measures a candidate's ability to analyze relevant information when solving problems Full results: Familiar
Work Style: Reliability — Highly Proficient
September 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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