High School Customer Service

Location:

Norcross, GA

Posted:

May 20, 2024

Contact this candidate

Resume:

Melinda Pruitt

*** *** ***** ****

Pendergrass, Georgia, 30567

706-***-****

ad5tpw@r.postjobfree.com

Summary

● I am a motivated, hardworking people person with over 20 years of work experience with a focus on excellent customer service. Loyalty, hardworking, and determination to learn all I can in whatever position I am entrusted with are some of my strengths coupled with a drive to deliver high quality service to the customer. I am looking for a career that I can utilize my existing skills to grow and learn with while adding value to the team. Education

Jackson County Comprehensive High School, Jefferson, Georgia High School Diploma

Graduated - May 2003

In High school I averaged a 3.6 GPA. I was also an active member of the Spanish Club, Beta Club, Marching Band, Jazz Band, and Pep Band. I had the privilege and honor of serving as an uniform officer with our marching band for three years. Employment History

Syfan Logistics

Logistics Coordinator

January 2022-Present

As a logistics coordinator I work on a team that work together to ensure all shipments are monitored and tracked with regular communication to our customer’s to keep the supply chains running smoothly. I receive and make 100+ calls a shift to communicate with our drivers to ensure they are equipped and knowledgeable on the route they are assigned to, confirm appointments for pickups and deliveries at our suppliers and vendors, confirm all paperwork is correct for billing purposes, and address any errors to promote customer satisfaction. In this role I consistently have to rely on strong communications skills, excellent organizational capacity, and Research and analysis skills with a solution-oriented mindset to complete all job responsibilities.

US Census Bureau District 5

Enumerator

February 2020-November 2020

As an enumerator for the US Census Bureau I was responsible for working a case list that was assigned to me each morning that I worked. I was responsible for traveling to the address of each person assigned to me, and making sure I followed all rules and policies for documenting the necessary information for the census as well as the outcome of each case. I was responsible for calling residents that I was not able to conduct the meeting with in person, filled out official notices to leave with residents, and ensure protection of sensitive information at all times. On a daily basis I made sure that all case information, my work hours and mileage, and next 5 days of availability was uploaded and synced to the Bureau’s system. I also acted as a proxy for other enumerator’s when necessary. At the end of my assignment I was recognized by my supervisor as the enumerator with the most completed cases.

Love’s, Commerce, Georgia

Shift Lead Trainee

February 2020-December 2021

At Love’s it was my job on overnight to ensure that our team went above and beyond in making sure the store is completely stocked and detailed cleaned for the next day’s customers, while serving our guests in the store during the late night shift. I also served as a secretary for our tire shop on the overnight shifts that I worked, in taking calls and scheduling truck maintenance and/or emergency roadside services. I assisted truck drivers in setting up payment for their fuel and making sure all their paperwork was in order. I helped check in vendors that deliver products, and also with putting out new merchandise on our retail side of the store. As Shift lead trainee I also helped in depositing money from our shift into the money recycler and pulling new tills for the next shift.

ProCare Rx, Gainesville, Georgia

Patient Services Representative

October 2019-March 2020

At Procare Rx I worked on the call center floor in the enrollment department . I was responsible for handling a minimum of 120 inbound and outbound calls a day to enroll patients in our mail order pharmacy. I took insurance information from patients to run test claims for prescription coverage, searching databases for correct insurance information in the case patient has outdated, incorrect, or missing information; I also processed payment information for patients, confirmed all program business rules were being adhered to, adhering to HIPAA guidelines, I notated every aspect of every call in different programs and ensured call logs were accurate. Providing genuine outstanding customer service and ensuring each patient that I was there to assist knew I all I can to get them their medication is what my biggest goal to achieve each call. McDonald's, Jefferson, Georgia

Assistant manager August 1999 - November 2019

I have worked among 8 different locations with the McDonald's brand over the past two decades. I started at the Jefferson location as a party hostess/lobby person and over the years have received several promotions, and utilizing my skills was asked to transfer to the other stores at times they needed redirection of business. I have learned many skills over the years including but not limited to: delivering excellent customer service to ensure maximum satisfaction, customer recovery procedures to help regain the trust from that customer after any unsatisfactory experiences, time management, scheduling, inventory management, training new and established staff, and building my people skills as I interact with hundreds of different people and personalities on a daily basis.

Amazon, Jefferson, Georgia

FC Floor Associate August 2018 - September2019

As a Floor Associate in the sortation facility I helped sort packages for delivery to different area codes. I helped sort packages off the line and scan them to a designated pallet, adhering to the company's policy to ensure each pallet that was built was stable and secure. I also helped use a floor Jack to transfer the pallets over to the staging area to be loaded onto trucks for delivery to customers.

Professional Skills

Customer service Advanced

Microsoft office Competent

Scheduling Intermediate

Management Intermediate

Languages

English Fluent

Spanish Conversational

References

Melissa Huk

Friend/colleague

706-***-****