Guest Service Representative

Imran Khan Shamstabrez

email id: ad5th7@r.postjobfree.com

Cell: +91-986*******

To work in an environment that is friendly providing opportunities for growth, Career development and to discern and render a flawless service in any position I find myself.

ABRIDGEMENT

A Result-driven professional more than 9 years of rich experience in Hotel Industry presently providing services to Sindaw Hospitality Navi Mumbai As a Guest service

A dynamic career track reflecting pioneering experience and record breaking performance in the service industries. Remain on the cutting-edge.

EDUCATIONAL CREDENTIALS

Degree & Year University/Board Class

BCOM 2011. Mumbai University Pass class

H.S.C 2006 Mumbai Board 2nd class

S.S.C 2004 Mumbai Board 2nd class

STCW 2023 Loyalty Marine Services Private

Limited

Passed

STCW : Certificate No.2040196621230159

PST. : Certificate No.20401961012301110

Date of Issue :01/03/2023

CDC Valid: Till 2033

SiD valid: Till 2033

Yello fever Done.

PSF Done

Valid US Visa C1D FOR 5 years

ADDITIONAL QUALIFICATION

computer Hardware & Networking certified from Govt ITI. 2007 2008 Hardware & Network certified from Iqra computers Mumbai 2008 2009 Achievements:

Achieved Best Employee Award prize of RS 12000 cash Achieved Award for the Best Team Performance

WORK EXPERIENCE:

( SINDAW HOSPITALITY PVT LTD)

Period June 2014 to till date

Post Guest service Representative

RESPONSIBILITIES

Worked for IBIS Hotel and Crown Plaza Hotel In Dubai for 2 years Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs.

Providing front desk services to guests.

Assigning rooms and taking care of administrative duties. Delivering mail and messages.

Processing guest payments.

Coordinating with bell service and staff management. Being a source of information to guests on various matters such as transport and restaurant advice. Processing meal and beverage requests.

Accommodating general and unique requests.

Diffusing conflict or tense situations with guests. PASSPORT DETAILS

Passport no V3965127

Date of issue 27-10-2021 till 26-10-2031

Place of issue Thane

PERSONAL DETAIL

Date of Birth 18TH Jan 1987

Languages Known English, Urdu, Hindi, Marathi

Nationality Indian

Marital Status Married

Height : 5.7 inch

Weight: 68 KG

Address Zahir Moulvi Bldg, 2nd Floor Room no 07 Reti bunder Road Kalyan [W] Pin Code 421301.

DECLARATION:

I here by declare that the information given is true to best of my knowledge. DATE: IMRAN KHAN SHAMSTABREZ

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