Systems Administrator It Support
Resume:
l
Connor K. Harper *** N **** W, Clinton, UT
***15
ad5tfk@r.postjobfree.com
EXPERIENCE
SOAR Transportation group, 977 2100 S, West Valley City, UT 84119— Client Support Technician/ Systems Administrator
September 2019 - March 2021
I served as a System Administrator for SOAR Transportation group as part of their IT support and software aid team. I ensured all necessary updates for both systems and applications were installed, as well as utilizing administration tools to distribute permissions to users and to help onboard and offboard users. I used a ticketing system to help troubleshoot and resolve problems quickly while mitigating data loss, with a First-Call Resolution (FCR) rate of over 95 percent. Mcleod was a common application used among employees and clients, and I was responsible for setting correct client permissions, troubleshooting problems, and helping resolve any issues from both on-site and remote workplaces. After resolving any problems with hardware or software, I updated a OneNote utilized for documentation. Office 365 applications were also utilized, and it was my responsibility to ensure all necessary applications were installed with the principle of least privilege in mind. I also consistently setup users with Outlook accounts and was responsible for troubleshooting any issues regarding Outlook email. SIP phone systems were also utilized daily through a linux distro using SIP asterisk. I managed the phones, distributed extensions with the proper users, created extensions, and terminated extensions depending on the employees employment status. Covid-19 struck shortly after being hired on, so remote devices and working with Virtual Private Networks ( VPN’s) was also a part of my day to day. SOAR Transportation during that time also opened up multiple offices across the country, and onboarding all of the new users was my responsibility, which included utilizing Active Directory for Windows.
Any issues with the remote sites (one in Dallas, Texas and one in Chattanooga, Tennessee) were sent directly to our ticketing system,and I would remote in and help resolve any issues using Remote Desktop Protocol (RDP). I also would often troubleshoot any hardware issues, such as cabling problems. The hard-wired network utilized Cat5e cabling and I would network the correct wires to the correct servers in the server room, and would also use punch-down tools and other analyzer tools to help troubleshoot any wired problems.
Weber State University, 2750 University Park Blvd, Layton, UT, 84041- Office Access Assistant and Functional Fitness Coordinator April 2023 - Current
I worked as an Office Access Assistant in Weber State’s Campus Recreation gyms. I was responsible for granting access to and from the gym, and making sure credentials were properly authenticated and authorized. As a Functional Fitness Coordinator, I made sure equipment was being properly used and that the patrons stayed safe. I’d also help spot patrons lifting heavier weights, and help prevent injury. SKILLS
*Understanding of OSI and
TCP/IP models
*Understanding of
Subnetting and CIDR
notation
*Experience with
Cryptography
*Experience with
anti-malware and
anti-virus technology
*Able to implement, repair,
and maintain both physical
and virtual networks
*experience with
connecting various routers
and switches to different
host computers
*Experience with IPv4 and
IPv6 assignments as well
as DHCP implementations
*Experience with a variety
of Networking and Security
Protocols
*Experience with 802.11
IEEE standards and
implementations
*Experience with
troubleshooting models
and implementing them in
every day situations
*Experience with
languages such as HTML,
CSS3 and Python
*Able to use problem
solving and critical
thinking to stay organized
*Hardworking with good
time management skills
CERTIFICATIONS
*CompTIA A+ 1101
*CompTIA A+ 1102
*CompTIA Security+
*IT Fundamentals
In the case that injury was inevitable, I’d use First Aid or CPR training to help assist patrons. Cherry Hill, 1325 S Main St, Kaysville, UT 84037 — Lifeguard (seasonal) and holiday employee
May 2018 - August 2018, May 2019-October 2019
I worked as both a lifeguard during the summers and a holiday employee during the fall season. As a lifeguard I remained diligent in maintaining the park’s rules and watching over the safety of the patrons. I am trained in CPR and First Aid in the case of an emergency. I would work outside for anywhere between 4-8 hours a day, and was also trained on saving lives in the water. During the fall season, I helped build and maintain many electronic and plastic decorations and attractions for the park. I also helped maintain a large maze, and ran the tractor ride attraction. Papa Murphy’s, 210 S Fort Ln, Layton, UT 84041 — Team Lead December 2018 - April 2019
I worked as as Team Lead of between 3-5 people daily, with each person having different job requirements. I made sure we were fully stocked and to order the necessary foods. I’d work with customers both in person and over the phone, and would man a cash register as well. I would distribute different tasks to keep the store running and clean to the rest of the team as well. Daylight Donuts, 5471 State St, Murray, UT 84107 — Assistant cook 2015-2019, work weekends and when available
I did a variety of jobs for Daylight Donuts, ranging from a cashier, a building worker, and a shop cook. I’d handle transactions between customers and the store, as well as help customers pick what they want. I was later promoted to an assistant cook, where I’d go in around 1 am to help bake the dough, cook the bread, and decorate the pastries, as well as clean the entire kitchen. When a 2nd store opened I helped prepare it for opening through building management. I replaced the carpet, took down drywall, and made proper blueprint markings for placement of necessary shop equipment. EDUCATION
Davis Technical College, 550 E 300 S, Kaysville, UT 84037 — Cybersecurity program
September 2018-April 2024
IT fundamentals, Networking Fundamentals, Security Fundamentals, basic Python programming, HTML5 and CSS3 web development, A+ 1101 certification, A+ 1102 certification, Security+ certification Davis High School, 325 S Main St, Kaysville, UT 84037— High School diploma September 2016-April 2019
Graduating class of 2019, captain of National Extemp in Speech and Debate, graduated completing college classes in physics, basic python programming, and CAD engineering software.
*Network Fundamentals
*Security Fundamentals
AWARDS
*2nd Place National
Qualifers Speech and
Debate
*5th place State National
Extemp
*3rd place in State overall
for School
Volunteer
Missionary
The Church of Jesus Christ of Latter-Day Saints - Texas San Antonio Mission, March 2021-March 2023 I led a group of 8-10 missionaries as a district leader, where I conducted weekly and monthly trainings and objective meetings. I would follow up on goals and send weekly progress reports to the Mission President. I provided community service to dozens of families and helped at 4 different food banks. Professional References
David Durham
Data Analyst and Power BI and EDI specialist - SOAR Transportation Group 977 West 2100, South Salt Lake City, UT 84119
385-***-**** ad5tfk@r.postjobfree.com
David Willson
Software Programmer and Developer - SOAR Transportation Group 977 West 2100, South Salt Lake City, UT 84119
385-***-**** ad5tfk@r.postjobfree.com Personal References
Porter Shingleton
Missionary Companion - Church of Jesus Christ of Latter-Day Saints 801-***-****
Justin Zlotnick
Church Bishop and Leader - Church of Jesus Christ of Latter-Day Saints 801-***-****
Contact this candidate