Business Development Support Expert

MANKAA JEANETTE

+237-********* ad5tes@r.postjobfree.com, ad5tes@r.postjobfree.com

PROFESSIONAL SUMMARY

Detailed oriented and personable portfolio manager, hub expert and currently an international support expert with Unics plc and Ride tech cameroon (yandex) respectively.I have significant experience of over 8years in completing financial transactions including but not limited to main administrative tasks, monitoring customer portfolio and developing recovery strategies, customer deposits, withdrawals and balance inquiry activities. Able to respond to client worries and enquiries, together with providing financial advice on fund management. I am equally responsible for the management of company inventory, organizing company records, roster scheduling, I also participate in the conception and implementation of marketing projects in the company. EDUCATION AND PROFESSIONAL QUALIFICATION

University of yaounde II soa /University of renne1 France 2017

MSc. In Sustainable Projects Analysis & Evaluation

MSc. IN M&E (monitoring and evaluation)

University of yaounde II soa 2013

MSc.1 in management and administration of enterprises University of yaounde II soa 2012

Bachelor of management and economic studies

PROFESSIONAL EXPERIENCE

YANDEX (RIDE TECH CAM) INTERNATIONAL SUPPORT EXPERT (global) Oct. 2023 – Ongoing

(Russian internet Service Company)

Responding to driver queries spontaneously via phone, email and chats all over Yango countries.

Responding to user queries spontaneously via phone,email and chats all over Yango countries.

Analyse and report product malfunctions.

Update our internal data base with infos about technical issues and useful discussion with customers.

Inform customers about new features and functionalities.

Gather customer feedback and share with our product, sales and marketing teams. YANDEX (RIDE TECH CAM) HUB EXPERT, BUSINESS DEVELOPMENT Feb. 2023 – Sept2023

(Russian internet Service Company)

● Provide offline support to drivers with issues with the yango pro app.

● Installation of the app,configuration and first steps.

● Timely issue resolutions and managing call and inquiries, assessing and identifying driver’s needs to achieve satisfaction.

UNICS PLC Customer service manager, Business development Nov. 2015 – Jan. 2023

(Unity cooperative society) (www.unicsgroup.com) Micro-finance institution

● Handel and resolve customer complaints.

● Obtain and evaluate all relevant information to handle products and services.

● Maintain customer data base and manage administration.

● Communicate and coordinate with internal departments.

● Implement and propose appropriate marketing strategies.

● Handel and negotiate marketing contracts.

PROFESSIONAL EXPERIENCE - Continued

UNICS PLC, Credit agent, Business development July. 2014 – Nov. 2015

(Unity cooperative society) (www.unicsgroup.com) Micro-finance institution

● Evaluate credit applications with reference to risk factors such as financial analysis, structuring, credit evaluation assessment, and collateral.

● Responsible to ensure that documents for entry are completed correctly with the required signatories.

● Achieving credit control assessment targets /audit. TECHNICAL SKILLS

● Mastery of MSWord, Excel, Power Point, Bankers realm.

● A good negotiator with a high sense of bargain and convincing.

● Excellent presentation, communication, influencing, analytical and writing skills.

● Effective under pressure and open to flexible working hours.

● Have a high analytical mind and strong critical thinking skills. PERSONAL PROJECT AND INTERESTS

● Currently working on an agricultural project where i have cultivated maize, green vegetables, sugar cane, yams, okra, pepper and cocoyam.

● I love travelling, cooking, music and dancing.

DISTINCTION AND AWARDS

Leadership

● Trained over 100 academic and professional interns.

● Provided comprehensive training to more than 30 newly hired staff (managerial staff inclusive). Merit prize

● Achieved a yearly increase in salary from top management as appreciation. REFEREE

To be provided on request.

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