Customer Service Representative
Resume:
Gloria Collins
***** **** ******* *****, ********, ar 85138
Phone 414-***-****
e-mail ad5tbz@r.postjobfree.com
qualifications
Efficient and highly organized with a strong background in Customer Service, Administrative Assistant, for over 10 years and Accounting Clerk, which includes Accounts Payable and Payroll. Excellent written and verbal skills, with a strong attention to detail and listening skills. Proficient in Microsoft Office, as well as Netscape, and AS400 Data Entry, MIPS, Quicken, SAP and CRM 5 and 7, HPST-L4, CISCO, HFN Reprising, Cimplicity, Steri-Works, Salesforce, Open CIS, Interaction Desktop, VDI. PeopleSoft Payroll Time Keeping and the Avaya phone system. Ability to lead and follow directions, as well as, maintain the highest levels of integrity supported by a flawless record of maintaining confidentiality. Willing to acquire additional training to meet career objectives. Use critical and creative thinking skills in business content. Made strategic decisions to evaluate and manage business initiatives. Plan, organize, lead and control the resources of an organization. Exhibit marketing skills, including product planning, pricing, promotion, channel management and competition analysis.
Employment
2019 – Current Univar Solutions Phoenix, AZ
Customer Service Representative
• Process customer orders received by telephone, email and fax.
• Verify information in Sales Force, UVX and SAP is accurate.
• Responsible for order entry, waste paperwork preparation and mailing to customer or warehouse branch.
• Verifies and confirms customer orders and pickup expectations.
• Oversees all details involving customer pick-ups such as scheduling transportation, delivery slots and requesting appropriate truck equipment.
• Serves as primary contact for customer inquiries such as waste summary reports, research, invoice, certificate fo destruction and manifest requests.
• Establishes communication with appropriate internal Univar personnel to ensure timely responses to customers (e.g. Operations, Sales and Sales Support)
• Maintains up-to-date information on customers (contacts, delivery hours, equipment requirements).
• Delivers timely and accurate information to customers and business partners both verbally and in writing.
• Handle irate customer in a professional manner
2018 - 2019 People’s Gas/WEC Chicago, IL
Customer Service Representative
• Answer high volume-inbound calls from customers regarding their billing, scheduling a turn on/turn off and assistance with the website registration.
• Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests.
• Researching customer issues and finding workable solutions.
• Provides feedback to management on ways to increase efficiencies and the effectiveness of servicing customer’s needs.
• Assisting with the New Hire Interviewing/Job Shadowing
• Performs necessary record keeping activities.
• Performs other related duties as required or requested.
• Handle irate customer in a professional manner
2013 - 2018 Stericycle, Inc Northbrook, IL
Customer Service Representative
• Answer high volume-inbound calls from customers regarding their billing, scheduling a pickup and assistance with the website registration.
• Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication, received through the automated ADC system, mail, or email regarding inquiries on invoices, payments, and collections as outlined by the Customer Service Manager, positioning Stericycle products and services to customers.
• Researching customer issues and finding workable solutions.
• Provides feedback to management on ways to increase efficiencies and the effectiveness of servicing customer’s needs.
• Performs welcome and on boarding calls for Hazardous Drug Disposal Services (HDDS) and order containers for SQ/MQ/LQ and National accounts
• Assisting with the New Hire Interviewing/Job Shadowing
• Performs necessary record keeping activities.
• Performs other related duties as required or requested.
2012 SEIU Health Fund/Managed Care Staffers Chicago, IL
Member Service Representative
• Answered inbound calls from Providers and Members to verify benefits and eligibility
• Processed enrollment over the phone
• Member billing and claim status
• Assisted Walk-ins with Explanation of Benefits/Claims
• Updated members information; i.e., address and phone numbers
• Prepared enrollment packets
• Checked and returned voicemails to members & providers
• Handle irate customer in a professional manner
2012 LTD Commodities Bannockburn, IL
Customer Service Representative
• Spoke with customers by phone concerning orders, returns, shipping, products and billing
• Received and entered phone orders
• Called customers when necessary to clarify order status, shipping delays or updates
• Initiated UPS Tracker
• Made changes to or cancel orders
• Filled out forms for adjustments and expedited shipments
• Offered and sold similar and/or featured products and services
• Handled irate customer in a professional manner
2011 - 2012 Colgate Pharmaceuticals/Master Staff Inc. Dallas, TX
Customer Service Representative
• Handled high volume incoming calls regarding orders, shipments and renewals.
• Dealt and resolved irate callers professionally.
• Respond to customer inquiries
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product and service information
• Identify and escalate priority issues
• Processed credit card payments
• Entered and updated database
• Follow up customer calls where necessary
Education
1989 - 1992 Milwaukee Area Technical College Milwaukee, WI
Associate Degree in Legal Secretary/Customer Service
1983 - 1985 Marion Business College Chicago, IL
Associate Degree in Accounting
References
Provided Upon Request
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