Customer Service Representative

Maria (Lila) Fernandez

Ellensburg,Wa

ad5t9w@r.postjobfree.com 509-***-****

Willing to relocate

WORK EXPERIENCE Moscow Building supply

May 2023 - February 24. 2024 LAID OFF

Customer service

Sales Floor

Infinity Global Express REMOTE February 2022 to January 2023 LAID OFF Customer service Representative

● Tracked containers, confirmed updates with carriers, scheduled warehouse appointments, communicated shipment updates to customers, and updated shipment reports Pistoresi Trucking & Logistics November 2021 to Februaart 2022 Sales Manager/Office Manager

● Covered and attempted to win all available loads from customers, set up appointments, and communicated needs with dispatch team

● Communicated with customers regarding any issues or extra charges with shipments

● Ensured that the office ran smoothly, communicated with vendors as needed, and trained the staff and oversaw their performance

Left due to illness

Ideal Energy

June 2020 to AUGUST 2021

Dispatcher

● Reviewed all incoming work orders and dispatched to trucks as well as confirmed charges for the accounting department

● Accounts payable, Payroll, and Receivables

Zip Truck Lines January 2019 to June 2020

Dispatcher

● Reviewed all incoming work orders and dispatched to trucks as well as confirmed charges for the accounting department

Left due to bad behavior in office

Sage Hill Northwest, Inc. January 2016 to December 2018 Dispatcher

● Managed the dispatch desk

● Recruited carriers to haul the loads

● verified bookings

● set appointmentss

GTL Enterprises, Inc. February 2009 to May 2014

Dispatcher

● Reviewed all incoming work orders and dispatched to trucks as well as confirmed charges for the accounting department

● Updated customer

● Managed the dispatch desk

● Recruited carriers to haul the loads

● verified bookings

● set appointmentss

Associated Freight Brokers October 2006 to December 2008 Payroll Clerk, AP, Dispatcher, Translator, and Broker Main position was Data entry for main broker, I brokered when not busy scheduling his carriers with drop off appointments

GTL Enterprises, Inc. JuUpdatene 2005 to September 2006 AP and Payroll Clerk

Entering and updating driver data making sure payrol matched. Associated Freight Brokers

April 2004 to May 2005

Payroll Clerk, AP, Dispatcher, Translator and Broker, I filled in in all department if someone was absent. Main position was Data entry for main broker, I brokered when not busy scheduling his carriers with drop off appointments

Cornerstone Apartments February 1995 to February 2002 Assistant Manager/Interim Manager

● Assisted people and provided support to aid them in getting into a HUD housing program to help them to secure a safe home for their families

● Researched income verification

● Assisted with paperwork to find resources to help resident afford rent EDUCATION GED

Bilingual

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