Customer Service Assistant Manager
Resume:
Kathy Rose
Sebring, FL
**********@***.***
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Walmart - Avon Park, FL
February 2009 to March 2023
I led a team of approximately 50 associates per day I was over accounting office, service desk, maintenance, all cashiers throughout store. I delegated tasks and followed up. I did scheduling, coachings when needed, I was in charge of all compliance upfront. I led my team with consistency, fairness and integrity. I had metrics to follow and had to make sure we met them each week and have conversations with the ones that wasn’t doing their part
Education
High school or equivalent
Skills
• Interviewing (10+ years)
• Employee orientation
• Customer service (10+ years)
• Recruiting
• Team management (10+ years)
• Management
• Event Planning
Assessments
Management & leadership skills: Impact & influence — Proficient April 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Protecting patient privacy — Proficient
April 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Sales skills — Proficient
March 2023
Influencing and negotiating with customers
Full results: Proficient
Customer service — Completed
April 2023
Identifying and resolving common customer issues
Full results: Completed
Customer focus & orientation — Proficient
March 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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