Customer Service Representative

Patricia Oesterblad

Hemet, CA *****

************@*****.***

+1-951-***-****

Work Experience

Senior Technician/Supervisor

Valvoline Instant Oil Change - Hemet, CA

September 2022 to May 2024

Senior Customer Service Representative

KFC - Hemet, CA

June 2021 to September 2022

Intern

Kirby's Auto & Truck Repair - Hemet, CA

December 2021 to May 2022

1. Worked alongside a certified technician

2. Diagnose vehicles

3. Communicate and understand customer’s concerns and needs to solve the problem Education

Associate's degree in Automotive Technology

Mt San Jacinto Community College - San Jacinto, CA August 2022 to Present

High school diploma

Hemet High School - Hemet, CA

March 2019 to May 2022

Skills

• Automotive service (4 years)

• Transmissions (2 years)

• Service technician experience (3 years)

• Automotive diagnostics (3 years)

• Sales (2 years)

• GM vehicles (2 years)

• Maintenance (2 years)

• Brake repair (2 years)

• Automotive repair (3 years)

• Tire service (3 years)

• Customer service (3 years)

• Mechanical knowledge (5 years)

• Vehicle maintenance (3 years)

• Mechanic experience (2 years)

• Hand tools (3 years)

• Auto service management (3 years)

• Power tools (3 years)

• Oil Change (3 years)

• Alignment (1 year)

• Suspension (2 years)

• Carpentry (1 year)

• OSHA (2 years)

• Diesel Engine Repair (1 year)

• Facilities Maintenance (1 year)

• Fleet mechanic (2 years)

• Dealership experience

• Typing

• HVAC

• Analysis skills

• Leadership

• Supervising experience

• Marketing

• CRM software

• Negotiation

• Equipment Repair

• Delivery Driver Experience

• Hydraulics

Certifications and Licenses

ASE A5 Brakes Certification

Driver's License

August 2022 to Present

ASE Certification

Present

CDL

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