Computer Science Be A
Resume:
Chaitra Kumari Madhusudhan
Salesforce Professional
ad5t8s@r.postjobfree.com
linkedin.com/in/chaitra-madhusudhan-278253123
Highlights
• Certified Salesforce Professional with 8+ years of professional experience in IT.
• Highly motivated team player with excellent communication, analytical, interpersonal skills, fast learner and willing to work in a challenging cross platform environment.
• Extensively used Salesforce.com Toolkit: Apex, Visualforce, Force.com IDE and Force.com Explorer.
• Build and manage custom Reports, APEX triggers, Flows, Process Builder, Action Triggers, Scheduled Jobs, Path Settings, data sharing, user control, profile settings, access control, sandbox migrations in Salesforce, reports and Dashboards, Connected Apps
• Working experience in Aura Lightning Components, Pardot, Engagement Studio, Salesforce CMS, Pardot email content builder, Pardot email template & landing pages
• Proficient in integration with Callrail, RingCentral and other third-party integrations.
• Proficiency in writing web services using REST/SOAP API and Automate Processes using Lightening components
• Creating narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data flow/ Navigational flow diagram using UML Tools like MS Visio, Microsoft Office.
• Able to manage complex projects and adopt modern methodologies along with leadership and multitasking skills. Very familiar working under Agile work environment and sprints.
• Hands on experience with Flow, Process builder and Action triggers. Certification
Salesforce Certified Administrator Aug 2020 - Present Education
Master of Science, Computer Science [GPA 3.7] 2013 - 2015 California State University Fullerton United States Professional Experience
Experian Consumer Services, Costa Mesa, CA, United States Salesforce Admin/Dev Mar 22 – Present Responsibilities
• Created and modified Apex triggers, classes, and batch processes to automate business processes and enhance system functionality.
• Designed and executed Salesforce data migration projects, mapping data fields and ensuring successful data transfer.
• Contributed to the development of validation rules for case creation and updates, worked on technical debt stories by consolidating multiple workflows and process builders into a single streamlined flow
• Hands-on experience in creating flows to optimize processes.
• Worked on integrating Experian Background Data (EBD) to generate customer reports, enabling agents to view inquiries and dispute data
• Worked on Service Desk Refresh functionality using Lightning Web Components (LWC) to automate list view refreshing, thereby improving efficiency, and saving time for agents
• Implemented Email-to-Case functionality, streamlining customer support processes by automatically converting incoming emails into cases within Salesforce and updating the case status based on business needs
• Used Visual Studio to manage branches, publish them, and create pull requests for peer review. I also performed peer code reviews and served as a release manager, overseeing CI/CD activities for the team
• Familiar with Sprint Framework, provided daily updates during Standup calls
• Created batch jobs to delete data in Big Objects periodically Environment
Salesforce.com, Workbench, Apex and visualforce pages, SOQL, Salesforce Lightening, MS-Excel, Visual Studio Code 2, Github
Quantum EP, Anaheim, CA, United States Salesforce Admin/Dev Aug 21 – Mar 22 Responsibilities
• Set up Campaigns according to marketing team requirements and help sales team to understand the process.
• Implementation of Pardot Email Content Builder, Landing Pages, Email Template and built Salesforce Content Management System to maintain the Company content.
• CallRail, RingCentral and Salesforce integration for automatic lead generation in Salesforce and built custom pages to show pop up for incoming call from new and existing lead using Webhooks and custom VisualForce – Apex Pages.
• User Management, Add or remove or assign users to queue, validation rules to check duplicate records. Install and process Cloudingo Application in salesforce.
• Create statement closure actions using Flow, Process builder and action triggers.
• Automatic Email notifications using email alert Actions for a specific user or logged in user.
• Documentation of workarounds to help Sales team understand and Training.
• Built Task Process Flow, Forfeit Lead Flow, Approval Date Flow and other flow to handle the Call Disposition based on the Roles of Sales Representatives. Hands on experience with Flow creation.
• Fix and maintain Reports and Dashboards, Custom Object creation to distribute the leads among the entire Sales Team (Round Robin Queue) in Salesforce.
• Run SOQL and SOSL to check and verify lead existence in Salesforce and monitor call activities. Call Support and fix functionality during Production Issues.
• Upload lead list into Campaigns using Workbench and documentation of the steps involved as reference.
Environment
Salesforce.com, Workbench, apex and visualforce pages, SOQL, Salesforce Lightening, MS-Excel, CallRail, Ring Central.
Skysoft India Pvt Ltd, INDIA Salesforce Consultant Dec 18 – Oct 20 Responsibilities
• Add and manage users according to their access level, grant permissions to view and edit functionalities.
• Generate reports and compare growth using dashboards and present a clear picture on overall performance quarterly.
• Help developers to migrate code between sandboxes and avoid data duplications.
• Write test classes to fulfil enough amount code coverage in order to deploy in production environment.
• Write custom triggers, approval processes, validation rules for different page layouts, use custom and standard controllers to build apex and visualforce pages.
• Create and modify objects, textfields, page layouts and visualize business requirements using Process Builder.
• Understand, build and generate custom documents in pdf version according to requirements and print automatically.
• Maintain and Configure text fields and other minor changes to accommodate current system requirements.
• Use of REST API to process credit card payment between third party system and salesforce environment. Environment
Salesforce.com, eclipse, apex and visualforce pages, REST API integration, SOQL, Salesforce Lightening, MS- Excel.
Parcel Pending, Irvine, CA United States Software Engineer Mar 18 – May 18 Responsibilities
• Write clean and well-designed code snippets using PHP Zend Framework, Bootstrap and JavaScript.
• Design User Interface using front end technologies like J-query, HTML5, CSS3 and JavaScript.
• Different Report customization as required with responsive User Interface and follow workflow using Git, Bitbucket and Jira.
• Work in fast paced SCRUM methodology to execute and fix tickets. Learn and understand new requirements and their challenges.
• Understanding accessibility and security compliance as well as common PHP and webservers exploits and their solutions.
Environment
PHP, MySQL, Web Services REST API, GitHub, Jira.
Clearwin Technologies, Irvine, CA United States Software Engineer Jan 17 – Jan 18 Responsibilities
• Odoo (Open ERP) code development using python and creating custom Odoo extensions.
• Develop PHP Code to customize WordPress Website
• Develop User Interface using bootstrap and improve UI using custom css styles.
• Design new custom tables for OpenERP database (Python programming and Postgres Database)
• Create and maintain hosting instances in Amazon (Ubuntu Server).
• Create Custom Reports using QWeb and modify the report content as needed.
• Develop Web pages using HMTL, CSS and Javascript Libraries (AngularJs and NodeJs).
• Co-ordinate with the Project Manager to identify the root cause analysis of issues, review new and existing code and perform unit testing.
• Maintain Newsletter, Blog updates and social media networking. Marketing of product, demonstration of working levels using current product in different environments. Environment
PHP, MySQL, WAMP, Godaddy.com, Odoo (OpenERP), Web Services REST API, GitHub, Postgres, Objective C, NodeJS and AngularJS.
Browncoats Software Carlsbad, CA United States Software Engineer Feb 16 – Aug 16 Responsibilities
• Junior developer for the Re-write of the .NET MVC solution to Single Page Application using Angular JS
• Worked on JQuery Datatables for dynamic table columns generation and advance filter options Environment .NET MVC, Visual Studio, AngularJS, jQuery Futures In Education Inc. Newport Beach, CA, US Salesforce Developer Jan 15 – Jun 15 Responsibilities
• Develop current SFDC architecture, objects, junctions, workflows, apex triggers and visualforce pages as well as maintain current existing SFDC related items.
• Assist the Vice president of Operations and Innovation in bringing all previously outsourced SFDC development work in-house and handled support tickets.
• Re-evaluate the current org (objects, workflows, fields, triggers, etc.) and optimizing it for our current business use and possess.
• Built Apex Reports using Visualforce, JavaScript and Apex Functionalities.
• Design the organization’s website using Wordpress and integration with Salesforce. Environment
Saleforce.com platform, Custom Objects, Custom Tabs, Email Services, Visual Force, Salesforce.com Data Loader, Security Controls, HTML, PHP Sandbox, WordPress. HometownOC, Irvine – United States Project Coordinator Jan 14 – Jul 14 Responsibilities
• Customize various PHP pages (coupons, offers, deals) with better UI and enhancements Environment HTML, PHP, GoDaddy, MySQL.
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