Business Development Customer Success

STEVENMOORE

• North Logan, UT • 435-***-**** • **********@*****.***

Professional Summary

Goal-oriented irrigation technology professional adept at promoting customer loyalty and maintaining retention with proactive, hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Ready to bring 35 years of experience to take on exciting opportunities.

• Dedicated • Honest • Loyal • Hardworking • Visionary • Passionate Skills

● Business development and growth

● Automated weather-based irrigation control

● Weather Station Network

ManagementCloud-based data systems for

environmental measurements

● Product Management

● Customer Success

● Landscape Water Management

● Sales Management

● Educator

● Purchasing

● M2M Cellular data service

● Irrigation Design

Work History

Client Success Manager & Product Manager01/2018 to10/2023 Campbell Scientific– Logan, UT

●Launched cellular data service for M2M applications

●Supported cloud-based SaaS offerings

●Engaged with clients to assure a successful experience with Campbell Scientific

●Maintained high level of understanding regarding industry trends, compliance, and competitor activity

●Reached out to accounts regularly to check on needs, understanding business operations and offer services

●Identified business development challenges and customer concerns for proactive resolution Founder and CEO06/2001 to 01/2020 Irrisoft Inc,a Campbell Scientific Company– Logan, UT

●Developed Weather Reach, an advanced automated landscape irrigation control system which included control devices and weather station network management software, ultimately sold to Smart Rain Inc.

●Managed a network of over 700 weather stations providing automated control saving billions of gallons of water

●Developed software for water managers and job-cost estimators

●Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth

●Handled customer relations issues, enabling quick resolution and client satisfaction

●Our largest customer was a private label agreement with the Rain Bird Company Irrigation Department Manager04/1988 to 06/2001 Mountain States Supply, Inc

●Resolved customer issues quickly to close deals and boost client satisfaction

●Customer service was top priority: sales, quotes, product training and troubleshooting

●Irrigation systems design consultant to Landscape Architects and irrigation designers

●Developed educational programs for contractors, designers, and maintenance technicians

●Managed Irrigation products, purchasing, and inventory management of $3 Million per year to maintain optimal stock levels

●Communicated with managers of other departments to maintain transparency

●Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands

●Designed irrigation systems

●Taught irrigation courses

Education

Bachelor of Landscape Architecture Utah State University- Logan, UT Accomplishments

●Working in the Landscape and Irrigation industry for thirty-two years, I find great enjoyment in problem solving: the process of understanding the problem, bringing people and products together to arrive at a solution

●I have a passion for efficient use of water and always look for ways to better design and manage irrigation systems and then work toward teaching others to utilize new technologies

●President of the Utah Irrigation Association

●Committees

o State of Utah Governor's Water Conservation Team o ASABE / Irrigation Association SWAT Test Protocol Committee - The test is used by 3rd-party labs to certify smart irrigation controllers may be labeled WaterSense, an EPA water conservation program

o President of the Utah Irrigation Association

o Product Chairman for ARID - Rain Bird Maxicom distributor council o Advisory board for the Center for Water Efficient Landscapes at Utah State University

● Hobbies

o Bicycling, gardening, camping, sailing, hiking, home improvements, woodworking, genealogy, and computers

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