Customer Service Team Member
Resume:
MALAIKA NEUFVILLE
Newark, Delaware 19711
ad5t7c@r.postjobfree.com
HIGHLIGHTS OF QUALIFICATIONS:
• Dedicated individual that is equally successful working independently as well as collaboratively in a team environment
• Highly organized and detail oriented
• Strong ability to quickly acquire new skills and multi-task.
• Effective problem-solving skills and reasoning ability SUMMARY OF SKILLS:
• Committed to quality service and customer satisfaction.
• Proficient computer skills in Microsoft Office applications, Zoom, and the internet
• Inventory and stock management.
• Preparation of food adhering to USDA safe food handling guidelines
• Detailed utility skills include vacuuming, sweeping, and mopping floors; wiping down tables; emptying waste receptacles; and sanitation.
• Effective communication skills
EMPLOYMENT EXPERIENCE:
04/2022 -- 08/2023 Chili's, Newark, Delaware Host
• Performed bathroom checks
• Give a warm welcome to every Guest
• Seated diners
• Swept floors and wiped down tables/windows
• Took out trash
• Manage the wait list
• Communicate Guest concerns to the Manager when appropriate
• Answer the telephone within three rings and direct calls
• Help fellow Team Members when appropriate
08/2021 – 04/2022 Main Event, Newark, Delaware
Team Member
• Provide excellent customer service at all times.
• Assist customers with food and activity selections.
• Promptly serve food and drink orders
• Maintain clean environment.
07/2017 – 09/2017 Song’s Restaurant, Radcliffe, Kentucky Waitress
• Provided excellent customer service at all times.
• Assisted customers with selections and promptly served food and drink orders.
• Consistently checked on customers to verify their needs were met.
• Cleaned and organized tables
• Set up seating and dining areas.
• Preparation of food adhering to USDA safe food handling guidelines EDUCATION:
08/2019 – 05/2023 University of Delaware, Newark, Delaware Student in Associate of Arts
08/2015-06/2019 Freire Charter School, Wilmington, Delaware Diploma in General Studies, June 2019
Activities: Varsity Volleyball
Senior Class President
Spanish
CERTIFICATIONS: Delaware Restaurant Association
Alcoholic Beverage Server Training, Expiration: February 5, 2024
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