Customer Service High School
Resume:
Sheriva Shed
Pasadena Tz77503
Education:
High school diploma Sterlington High School, Houston Texas June 1993
Skills:
Medical screener for COVID-19
Insurance Verification (5 years)
EMR Systems (8 years)
Medical Scheduling (9 years)
Vital Signs (8 years)
ICD-10 (8 years)
Office experience (10+ years)
Intake/Registration (8 years)
Office experience (8 years)
Customer support
Data collection
Customer service
Medical office experience
Medical Terminology
Medical Billing
Looking for work October 2023 - Present
Family Dollar – Houston, TX
Assistant Manager
October 2022 – October 2023
Open store, count out registers, count inventory for stocking, schedule employee shifts.
Cash handling, customer service, answer question.
Elara Caring - Pasadena, TX
On Call Coordinator-Call Center Environment
March 2020 – March 2023
Answering phone calls from patients, care takers and family members.
Retrieve files from data base WellSky, determined nature of the call, as needed coordinate and dispatch nurses, schedule nurse visits, insurance verification for all commercial and governmental insurances. Register and Intake patients, retrieve medical records hospital portals such as EPIC, review doctors notes, discharge orders, nurses notes.
Houston Methodist Hospital, Houston, TX
Remote Intake Coordinator Temporary Contract (FMLA Coverage) through Staffing Agency
August 2021-November 2021
High Volume Call Center Environment answer calls from patients
Identify callers, retrieve patient file, verify identification, confirm and schedule surgery dates,
Checking patients in and out scheduling appointments through EMR system EPIC
Performed high amount of incoming and outgoing calls and documenting information Working on two screens and performed data entry and assisted in patient billing.
checking insurance, verified insurance and recoded insurance information.
Jaimel Health Care Service – Houston, TX
Nurse Scheduler/Medical Coordinator
October 2020 - June 2021
Perform Intake for patients to be seen by the nurse and assisted in billing.
Established and maintained positive relationships with residents, families, other area health care providers, physicians, and community at large.
Effective communication skills and time management regulatory initiatives and agency concern, verification of insurance, and office management.
Reviews all patient insurance information needed to complete the benefit verification process.
Obtain orders from PCP
Medical screener for COVID-19
September 2019 – March 2020 Taking care of family member
North Home Healthcare, LLC - Stafford, TX
Medical Coordinator
December 2014 - September 2019
Perform daily reports of for nurses and therapy company.
Answering phone calls, retrieve patient records, patient intake and registration.
Insurance verification, maintain and update data base
Scheduled up to 20-25 appointments, visits per day:
referrals for home health, insurance verification, and PT/OT scheduler, communicated with Doctors for complete Evaluation of. patient care, changes for effectiveness
Reviews all patient insurance information needed to complete the benefit verification process Schedule nurses.
Assist with DME, EMR experience and coordinated in patient accounting and some knowledge in Epic
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