Customer Service Delivery
Resume:
Karina Valencia
Glendale AZ 85302
602-***-**** ad5t6c@r.postjobfree.com
SUMMARY OF QUALIFICATIONS:
● 7+ years of quality customer service experience with direct experience dealing with adults in a caregiving environment.
● Aspiring healthcare professional with the desire to engage and interact with various groups of individuals with different backgrounds and ages.
● Proficient in the use of various computer programs including Microsoft Word, Microsoft Excel, Internet, E-mail, web-based programs, Google products, including Google Docs, Drive, and Gmail.
● Strong ability to understand complex information and procedures and accurately communicate so others can understand.
● Thorough in following directions, asking questions when appropriate, and a strong commitment to the professional working environment.
● Professionally engage with customers and co-workers based upon service delivery and organizational policies in both English and Spanish. EDUCATIONAL HISTORY:
Gateway Community College Phoenix AZ, 2018 Associate of Applied Science, Nursing MEDSTAR ACADEMY Peoria AZ, 2018 CNA Course (Completed) License number 232085
EMPLOYMENT EXPERIENCE:
Infinity Hospice Care
2023-2024
Taking Care of patients in there pivacy of their home Banner University Medical Center Phoenix 05/26/2020 (CNA/LNA) Took Vitals for patients, reported Anything about the patients to the nurse, took care Of 15 patients max, worked 12 hour shifts I have done am and pms shifts. Silverado Peoria Peoria, AZ 09-2014 – 10/2018 Caregiver
● Provide quality activities of daily living services to 70 elderly patients ranging from 50 years of age to 100 years of age and weighing between 100 and 300lbs.
● Maintain records of patient care, condition, progress, or problems to report based on HIPAA regulations and privacy concerns and discuss observations with supervisor or case manager.
● Compassionately perform appropriate caregiving activities including, bathe and shower patients, shave and cosmetology, prepare and cook meals, provide ambulatory services, redirect them, provide instructions, and wake up patients in the morning.
● Appropriately used various health related equipment including Hoyer lifts, oxygen tanks, and weights.
● Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
● Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
● Accompany clients to doctors' offices or on other trips outside the home, assistance, and companionship.
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