Quality Assurance Software
Resume:
RYAN G. GOUDREAU
Jacksonville, Vermont 05342
ad5t2j@r.postjobfree.com
PROFILE:
Extensive and progressive experience as Software Quality Assurance Manager with strong competency in the design, implementation and maintenance of test environments, including necessary equipment, configuration and software. Adept in developing appropriate test methodologies; utilizing necessary tools and applications; representing organization on project teams; performing technical project leadership roles. Proficient in anticipating issues and proactively addressing and resolving; providing solutions to a wide variety of complex problems. In-depth knowledge of engineering principles, theories, and concepts; understanding of a business environment. Foster teamwork and collaboration within and across groups. Excellent written and verbal communication skills.
EXPERIENCE:
2016-Dec 2023 Clario, Boston, Massachusetts
Clinical Services/Biopharmaceutical and healthcare Research Company
LEAD SOFTWARE QUALITY ASSURANCE ENGINEER (Full Remote)
Worked within agile software development teams to develop, execute and align validation processes to ensure the quality of the products developed and released. Assisted in writing software requirements and design documents, test scripts and risk assessment. Create and maintain functional specifications for study-specific implementations of Clario products and services. Author release documents including test plans, test summaries and traceability matrix to support Clario testing methodologies. Monitor and review all project deliverable quality. Provide risk-based analysis on test coverage and execution. Execution of test scripts including detailed results and screen shots. Worked on the engineering team to insure the SDLC is followed. Participate in customer audits and provide quality assurance expertise and direction to project teams. Manage software testing efforts to schedule and estimates to achieve project deadlines. Ability to adjust to changing priorities. Execute and deliver to tight guidelines and schedules.
Accomplishments:
Designed and executed test scripts for the Trial Oversight software (Insights Global) (included API using Postman, data base and UI testing).
Lead QA engineer for the development and testing of Audit reporting to ensured 21 CFR Part 11 compliance.
Lead QA engineer for Real Time Analytics report group; designed reports and requirement refinement.
Manage the offshore QA team
Scrum Master for the Data Insights team
JIRA admin for the Trial Oversight team
Polarion Admin for the Trial Oversight team, assisted with the migration from JIRA to Polarion, configured the Trial Oversight team Polarion project as well as created and populated iterations to meet the team goals.
2014-2016 QUINTILES, Boston, Massachusetts
Biomedical/Pharmaceutical Research Company
SOFTWARE QUALITY ASSURANCE 2 (Hybrid Remote)
Create and execute test cases for large computer systems and integrated systems to verify that the documented requirements of the system have been successfully met and that all potentially affected systems operate as expected once deployed to production environment. Duties include: authoring test cases for large or more complex systems within scope of broader defined testing strategy; working with project team to gain necessary input and execute appropriate revisions to ensure accurate and complete software testing; designing, writing, and executing tests to prove systems functionality; verifying business and user requirements; participating in project planning phase; estimating magnitude and time requirements to complete testing; providing updates to project manager; supporting creation and maintenance of libraries of reusable test data sets and test scripts; performing internal peer reviews of test cases from other engineers; reporting status, progress, and concerns in a proactive, consistent, and accurate manner; to senior team members; reviewing requirement specifications for testability and verifying/ensuring traceability of testing requirements; performing review of deliverables produced by other project members throughout lifecycle.
Accomplishments:
Gained knowledge of Agile/Scrum using JIRA, Top Team, Confluence, SOAPUI, HP Quality Center, Oracle SQL and Writing SQL queries.
Designed and executed test scripts for electronic data Capture tool (EDC) (testing included data base testing, UI and UAT testing).
Ensured 21 CFR Part 11 compliance.
Lead SQA engineer for report group; designed reports and included database testing and UI testing.
Designed and executed test scripts for Electronic Health Record adaptor (EHR) testing including database testing and UI and SOAP testing.
2013-2014 EMC2 CORPORATION, Hopkinton, Massachusetts
CODE RELEASE ENGINEER (Hybrid Remote)
Planned release of Enginuity code, regular releases of field code and content within code as well as applications. Additional duties included: coordinating and reviewing testing; analyzing and approving for release to Customer Service Department.
Accomplishments:
Redesigned the code release process; reduced code release process for all Legacy codes utilizing automation.
2008-2013 EMC2 CORPORATION, Hopkinton, Massachusetts
SENIOR SOFTWARE QUALITY ASSURANCE ENGINEER (Hybrid Remote)
Participated in the execution of procedures for ensuring quality and serviceability of new features and releases of software. Supported Epack releases. Duties included: verifying proper revision of fixes, compilation and packaging; authoring and executing test cases; utilizing methodologies for manual and/or automated tests; updating methods and procedures to ensure continuous improvements; isolating, reproducing and tracking bugs; verifying fixes; maintaining and modifying test environment; ensuring delivery times were met; handling escalated issues; tracking status; supporting Sustaining Enginuity Codes releases for QE; providing backup to code builds; coordinating communications and building information regarding releases to quality engineers; responding to questions; documenting fix content was accurate prior to release; assisting group members on MIX and OPT applications; granting access to new OPT requests; anticipating customer needs; building customer loyalty.
Accomplishments:
Involved in the verification of new website to move Epack page in Beta into production; collected required specs and verified content was accurate.
Developed strong relationships with QE members; dealt with all customers in a timely and professional manner.
Demonstrated good understanding of Epack process.
Gained proficiency in daily Smoke Builds; strived to obtain new ways/methods of completing builds.
Successfully carried a diverse regression and fix testing workload.
Made numerous contributions to the Configurations QA group and played large role in its success; recognized as “go to” person from the Configurations QA team.
2007-2008 EMC2 CORPORATION, Hopkinton, Massachusetts
SOFTWARE QUALITY ENGINEER 2
Key responsibilities included: regression testing, remote team management and fix testing. Duties included: ensuring availability of resources for remote teams; ensuring systems were available for ConfigIndia team and assigning workloads; managing the must pass and conversion code testing; responding to queries; testing fixes consisting of development code issues as well as customer issues; setting up hardware configurations as requested; reducing excess inventory; working closely with shift counterpart.
Accomplishments:
Managed ConfigIndia Team simultaneously while performing above position.
Completed group’s regression testing within deadlines.
Maintained open line of communication during testing; demonstrated attention to detail and understanding of mainframe as well as SymmCLI; tested over 25 fixes in one year.
Secondary test engineer for the Caseload RDF featured for 5773 Enginuity code, qualified feature.
2000-2007 EMC2 CORPORATION, Hopkinton, Massachusetts
HARDWARE/SOFTWARE QUALITY ENGINEER
Responsible for regression testing, fix/patch testing and special projects as assigned.
Accomplishments:
Consistently met all personal regression goals, often working with limited resources.
Assumed additional responsibility in the form of “Never Failed Test Cases” in addition to normal workload.
Primary tester on many fixes that required co-testing from the SymmAPI group; completed testing in a timely manner.
Attended the Symmetrix Advanced Configurations class 2003; applied what was learned to testing approach.
1998-2000 EMC2 CORPORATION, Hopkinton, Massachusetts
TECHNICAL GROUP LEADER
Managed day-to-day responsibilities of 14 systems technicians that supported production needs. Duties included: scheduling manpower to meet demands of production schedule; supporting test process from start to final configuration; applying diverse diagnostic skills; automating test equipment, PCs and appropriate languages to effectively troubleshoot component or module levels; mentoring/coaching employees.
Accomplishments:
Implemented training program for new hires.
Set example for leadership, positive attitude and performance.
1997-1998 EMC2 CORPORATION, Hopkinton, Massachusetts
PRODUCTION TECHNICIAN I
Ran diagnostic procedures and performed basic troubleshooting of systems to the module level.
EDUCATION:
1993-1996 NEW ENGLAND INSTITUTE OF TECHNOLOGY, Warwick, Rhode Island
ASSOCIATE OF SCIENCE/ELECTRONICS TECHNOLOGY
ADDITIONAL TRAINING:
SQE Performance and Stress Testing; Software Testing Foundations; Software Quality Testing Management; UNIX 1 & 2; Microsoft Excel 1, 2, 3; Microsoft Word 1 & 2
COMPUTER SKILLS:
Symmetrix 2.5, 3, 4, 4.5, 5, 6, 7, 8 (Built Code and/or Hardware); Mix; CAT; MCC; Microsoft Office Word; Outlook; Excel; UNIX; Windows; VBA; Perl; Batch Files, Polarion, Jira, xml, postman, Katalon, JIRA, Confluence, SOAPUI, HP Quality Center, Oracle SQL.
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