Customer Experience Digital Solutions

Work Experience

Participate in the delivery of exceptional customer experience by building

relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially. This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction.

Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below. Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers. Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.

Identify information and services to meet customers' financial needs. Wells Fargo Bank, Laredo Texas

August 2014 – Current

Personal Banker

December 2018 - Current

Teller August

2014 – Dec 2018

Leadership Activities and Awards

Study Abroad Program Netherlands “Doing Business

in Europe”

Summer 2017

Scholarships Recipient: A.R.Sanchez, Jr. Study Abroad Program, TAMIU Alumni Schlr, COAS Endowment

Income Schlr, R & P Ramirez LTD End, STEM Day

Schlr, C.Waiver T&F Student Savings

Education

Master’s Degree in International

Business

Institution: Texas A&M International

Year of Graduation: 2022

Grade: 3.2

Skills

Microsoft Office

Strategic Thinking

Interpersonal Influence

Emotional Intelligence

Resilience

Qualitative and

Quantitative Skills

Communication Skills

Problem-Solving Abilities

ad5t1w@r.postjobfree.com

Oscar E. Plascencia

Bachelor’s Degree in Business

Administration with a concentration on

International Economics

Institution: Texas A&M International

Year of Graduation: 2017

Grade: 3.2

Evaluate customers' belongings and determine instant financial solutions utilizing the company’s database.

Providing excellent customer service by greeting customers, and interacting with customers in person and on the phone. This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more.

EZ Pawn, Laredo Texas

November 2012 – July 2014

Sales Team Member

Interacting with customers and assisting in sales constitute the general responsibilities Payless ShoeSource sales associate jobs carry. Job duties may include ringing up purchases, retrieving shoes from shelves and back storage areas, and answering telephones.

Payless Shoe Company, Laredo Texas

March 2011 – October 2012

Sales Team Member

Professional Summary

Multi-dimensional and accomplished leader with

a proven track record in international business.

Multi-cultural skills that will be utilized to break down barriers and stimulate growth for any

company, as well as my own goals.

956-***-**** Laredo, TX 78043

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