Security Officer Customer Experience
Resume:
Lindley Fortner
Aransas Pass, TX *****
ad5t10@r.postjobfree.com
I have 18+ years of customer experience in settings such as retail, healthcare, and call centers. I work well independently and on a team and enjoy fast paced environments. Authorized to work in the US for any employer
Work Experience
Social Services Assistant
Coastal Palms Nursing home - Portland, TX
December 2023 to Present
Provide support and assistance to residents, their families, and the care team. Ensure residents' social, emotional, and psychological needs are met, advocate for resident rights, and facilitate access to necessary resources and services.
Supervising Security Officer
GardaWorld Security Services - Corpus Christi, TX
June 2023 to Present
Observe, report, patrol, and control contractor traffic in a high rise commercial setting. Security Officer
Allied Universal - Corpus Christi, TX
December 2022 to June 2023
Patrol, observe, and report suspicious and illegal activities at assigned locations. CNA - Certified Nursing Assistant
Stonecrest Healthcare - Viburnum, MO
August 2022 to October 2022
Daily care of residents: dressing, bathing, feeding. Core Technician
Express Employment Professionals - Viburnum, MO
May 2022 to July 2022
Prepped core samples for lab evaluation.
Customer Relations Specialist
Compass Health Network - Cuba, MO
August 2021 to May 2022
Greet and check patients in for provider appointments. Collect copays, schedule new and existing patients for provider appointments.
Accounts Receivable Specialist
National Medical Billing Services - Cuba, MO
November 2019 to August 2021
Called and disputed denied claims, provided payers with requested medical information for payment on medical claims.
CNA - Certified Nursing Assistant
Steeleville Senior Living - Steelville, MO
February 2019 to November 2019
Daily personal care of residents in the skilled nursing facility. Parts Room Attendant
Gold Star Harley-Davidson - Festus, MO
April 2018 to August 2018
Received in to inventory and stocked motorcycle parts, filled online orders and repair shop orders. Customer Service Representative
STARTEK - Farmington, MO
November 2017 to March 2018
Take incoming calls to resolve customer issues, update/change customer information, and educate customers on products/troubleshoot products.
Shipping and Receiving Clerk
Surdyke Harley-Davidson - Festus, MO
July 2017 to November 2017
I am responsible for receiving incoming part shipments that are sent out to customers. I am also lead for shipping and packaging.
Medical Scribe
Scribeamerica - Poplar Bluff, MO
November 2016 to March 2017
I transcribed medical information to patients electronic medical records in multiple clinic settings with an age range from pediatric to geriatric. these records included any in office procedure notes and any outside clinic or hospital review notes from the physicians. Food Services Manager
Sherwood Forest Camp - St. Louis, MO
June 2012 to December 2016
As the FSM I was responsible for all food inventory and ordering, meal planning according to USDA Summer Food
Service guidelines, hiring and managing of kitchen staff balancing the food budget for the camp, and overseeing the kitchen operations on a day to day basis. Unit Secretary/Certified Nurse's Assistant
Advanced Healthcare Medical Center - Ellington, MO March 2005 to March 2008
Organize patient charts/transcribe physician orders to computer Daily patient care/vital signs/assisted with activities of daily living/care for surgical patients Education
Certification in Medical Billing & Coding
Southern Careers Institute-Corpus Christi 2 - Austin, TX January 2023 to Present
Associates in Business
American InterContinental University Online - Schaumburg, IL January 2009 to December 2009
Skills
• Medical office experience
• Microsoft Office
• Computer skills
• Medical terminology
• Management
• EMR systems
• Documentation review
• Behavioral Health
• Transcription
• Medical Scheduling
• Windows
• EHR systems
• Medical Records
• Anatomy Knowledge
• Sterile processing (Less than 1 year)
• Administrative experience (2 years)
• Accounts receivable
• Computer literacy
• Patient monitoring
• Remote access software
• HIPAA
• Insurance Verification
• Adobe Acrobat
• Customer service
• Conflict management
• Body mechanics
• Medical Billing
• CPT Coding
• Epic
• Medical Coding
• Operating Systems
• HCPCS (2 years)
• Research
• Continuous improvement
• Revenue cycle management
• SOAP
• ICD-9 (Less than 1 year)
• ICD-10 (Less than 1 year)
Certifications and Licenses
CNA
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