Customer Service Agent

Tiffany Quillen 806-***-**** ad5t0p@r.postjobfree.com

Professional Summary:

I have 23 years of experience in Insurance Services, 16 years of customer service and 12 years working remote. I have an excellent record of quality and attendance.

**Remote Customer Service 10/2023-current- Express Scripts:

Patient Care Advocate:

Handling inbound customer service inquiries from members, providers, physicians, and internal/external clients for pharmacy benefits. Research and resolve problems and assist members in understanding and maximizing the use of their pharmacy distribution program.

**Remote Customer Service 08/2022 – 08/2023-Aston Carter:

Customer Service Representative: Proctor Loan Protector 05/2023 to 8/2023

Providing efficient and precise insurance tracking for banks, loan originators, mortgage services and borrowers to satisfy loan requirements.

Member Services Specialist: Christian Care Ministry: 08/2022 – 02/2023

Assisted in annual open enrollment period performing skilled customer service and resolved concerns to retain members of the health sharing program.

**Insurance Representative/Agent 05/2001-02/2022- Nationwide Insurance:

Licensed Customer Service Agent: : 07/2012-02/2022

Operated in successfully launching first work from home program. Full time remote agent.

Licensed Customer Service Agent: Nationwide Insurance: 03/2008 – 02/2022

Maintained high standards of customer service by building relationships with clients. Responded to calls swiftly to resolve issues and answer questions. Determining clients insurance needs by listening and assisting.

Senior Personal Lines Processor: Nationwide Insurance: 05/2001-03/2008

Processed changes to existing personal line products.

Education and License:

Bachelor of Applied Science Human Services, Wayland Baptist University grad w honors 08/2012\ Personal Lines Property & Casualty Agent: Dept of Insurance Texas Lic # 1500825 exp 06-2026

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