Pharmacy Technician Customer Service
Resume:
SAUL D GAMA
PHARMACY T ECHNITIAN *** E Dawson Ln.
Mission, TX 78574
ad5suw@r.postjobfree.com
PROFESSIONAL
SUMMARY
CERTIFICATION
EXPERIENCE
Receives and responds to prescription request and inquiries from all communication venues, Telephone encounters with patients, clinic department, and pharmacies.
Verifies validity of prescription requests received. Prepare and fills prescriptions accurately and efficiently following protocols established by organization.
Provide excellent customer service skills while providing complete and accurate information to all internal and external customers. Serve as preceptor to others colleagues when needed. Train colleagues in preparing telephone encounters following templates while adhering to protocols established by organization. Process e-Scripts requested by pharmacies. Pharmacy Technician with 25 years of retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures. Pharmacy Order Entry Technician with excellent data entry skills and telephone etiquette. Detail-orients and focused on accuracy and efficiency. Clinical WellMed PSC
Texas Board of Pharmacy
Registered Pharmacy Technician
2004-2023
Aug. 2022 - Present
SKILLS HIGHLIGTS
Pharmacy Technician Certification Board
Certified Pharmacy Technician
2000-2024
Expert understanding of Medicaid and
Medicare processes
Strong background in FDA drug safety
guidelines
Exceptional patient care and interaction
Excellent telephone etiquette
HIPAA trained
Strong decision-making ability
Extensive medical terminology knowledge
Pharmaceutical storage awareness
Carenet, San Antonio TX
Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctor’s office via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick up counters.
Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors, and pharmacist. Accurately recorded compounded products and prepared appropriate labels. Verified patient data and billing information.
Verified accuracy and completeness of information on prescription and refill requests. Correctly priced and filed prescriptions after they were filled. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Promptly referred all doctor’s call and customer’s medical questions to the pharmacist on duty. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Proficiently processed and dispensed written, oral and electronic prescriptions.. Lead Pharmacy Technician
CVS Pharmacy, Alton TX
Dec. 2015- Aug. 2022
Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers. Proficiently processed and dispensed written, oral and electronic prescriptions. Appropriately resolved customer issues, complains and questions. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Directed operations to increase efficiency and minimize patient wait times. Advised customers on the selection of medication brands, medical equipment, or healthcare supplies. Collaborated closely with healthcare professionals to monitor and assess the quality and effectiveness of drugs or drug regimens.
Maintained updated records such as pharmacy files, patient profiles, charge system files and inventories. Lead Pharmacy Technician
Oscar's Pharmacy, Alton TX
Apr. 2005- Dec. 2015
REFERENCES
CVS Pharmacist
Walgreen's Pharmacist
Pricilla Castillo Reynaldo Rangel Jesus Denny
Genoa Pharmacy
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