Customer Service Representative

MONICA RAMIREZ

ad5ssi@r.postjobfree.com 408-***-**** San Jose, CA 95127

Summary

Motivated Customer Service Representative with over 9 years experience in fast-paced, team-based

environments. Driven and proven successful at achieving established target and team goals. Personable

and professional communicator with fluency in Spanish.

Skills

« Report creation

* Credit card payment processing

+ Report generation

* Courteous demeanor

Experience

Safeway Stores San Jose, CA

Customer Service Representative Agent

09/2015 - 10/2019

Sizzler USA San Jose, CA

Lead Server and Trainer

04/2007 - 08/2015

Equity Real Estate Inc. San Jose, CA

Loan Processor

08/2007 - 12/2010

Education and Training

Yerba Buena High School San Jose, CA

High School Diploma

05/1998

« Problem-solving abilities

* Office equipment proficiency

* Adaptive team player

* Call center experience

Answered multi line inbound and outbound switch board

and directed to designated individuals or departments

Fielded customer complaints and queries, fast-tracking

them for problem resolution.

De-escalated problematic customer concerns, maintaining

calm, friendly demeanor.

Documented conversations with customers to track

requests, problems and solutions.

Trained newly hired top talent to fill key positions and

maximize productivity.

Documented participant attendance, engagement and

progress.

Ordered materials and supplies to use in sessions and kept

costs under training budget.

Proactively identified and solved complex problems related

to employee training, management and business direction

Created and completed loan submission packages

Communicated with customers in person and via telephone

to answer questions, process transactions and resolve

issues.

Checked approvals against established bank and

government lending standards.

Managed any conditions sent from underwriting

departments

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