Customer Service Inbound Calls
Resume:
Robert Violette
*** ***** ******** ****, ****** TN 38583
************@****.*** 931-***-**** DoB: 07/06/1962 Customer service professional with a track record of increasing service quality levels and sales. Experienced at building trust and relationships with customers in order to settle disputes and upsell products or services.
Professional Experience
Jaxel Trucking, Sparta, TN 07/20 - 07/23
Owner Operator
Started my own trucking company in July of 2020.
• Building trusting relationships with brokers by delivering food products on time and undamaged.
• Building trusting relationships with customers by delivering food products on time and undamaged. I hauled temperature sensitive foods for companies like Wamart, US Foods, Kroger, General Mills, Performance Food Group, Coke, Pepsi, and many others. Digital Investigative Group, Cookeville, TN 08/94 - 07/20 Investigative Consultant
Started an investigating firm in 1994. Stopped supplying services in 2020 due to Covid and lack of work. Also ran this company full time while working at the Oreck Corporation.
• Expert in employee theft, workers compensation, pre-employment screening, asset investigation, and personal security
• Efficiently and effectively handled inbound calls and inquiries
• Identified clients' needs by actively listening to their situations and offered relevant services
• Maintained regular communication with clients to ensure satisfaction and achieved optimal outcomes Oreck Corporation 02/15 - 03/17
Customer Service Professional
Customer service professional taking inbound calls and answering customers questions on products. Helping customers determine which products will suit there needs and upselling product accessories.
• Expert in Oreck products
• Efficiently and effectively handled inbound calls and inquiries
• Identified customers needs by actively listening to their situation and offering relevant products
• Ensuring customer satisfaction and achieving the optimal outcome Education
Dighton Rehoboth Regional High School 09/76 - 07/80 Graduated - 9 - 12
Key Skills
• Rapid software adoption, including Microsoft Suite
• Familiar in using the AS400 system.
References
Lucy Violette - Customer Service Representative, CVS Caremark 931-***-**** ****.********@*********.***
Russell Pedigo - Owner, H & P Farms
615-***-**** **************@*****.***
Jason Duke - Driver, Reliable Transportation
Contact this candidate