Administrative Assistant Customer Service

Tashawn C. Johnson

*** ********* ******* ****, *** 3F, Bronx, NY 10451

ad5sqh@r.postjobfree.com

Phone: 929-***-****

Profile

Over 10+ years of experience as Closing Desk Coordinator, Administrative Assistant and Customer Service. Ability to work in fast-paced environments, consistently prioritizing tasks and meeting deadlines. Highly organized, dedicated individual with a strong commitment to team building and adaptability to new working environments and concepts. I am always open to learning a new set of skills.

Skills

Proficient in Microsoft Office, Adobe, SoftPro (Proform), TrackerPro, operating multi-line phone systems, typing 65 wpm, copiers, printers and document scanning.

Professional Experience

Infinity Land Services. Brooklyn, NY

Closing Desk Administrator 04/2022 – 04/2024

Day to day tasks include preparing title bills, scheduling of closings, assigning closers to the scheduled closings. Preparing closing packages which includes affidavits, policies and escrow agreement. Keeping outlook calendar and trackerpro calendar up to date with closing information.

Daily tasks also include typing and amending title reports and/or policies, scanning policies, requesting agent authorization letters from various underwriters, prepared and updated estimate and final title invoices, prepared closing packages, scheduled closers, handled phones and maintained closing calendar. Submitted clearance request to prior title companies to hclear files.

Prestige Title Agency, Inc. New York, NY

Production & Closing Associate October 2018 – 04/2022

Day to day tasks include, Ordering of Abstracts, Coop Lien Searches, Litigation Searches, Certificate of Good Standings, Municipal Searches and Tax Searches.

Daily tasks also include typing and amending title reports and/or policies, scanning policies, requesting agent authorization letters from various underwriters, preparing and updating estimated and final title invoices, preparing closing packages, scheduling of closers, handling phones and maintaining closing calendar

KCT Abstract LLC New York, NY

Residential Closing Desk Coordinator May 2017 – October 2018

Preparation for closings: consist of compiling owner and loan policies, invoices, affidavits, escrow agreements for New York (5 Boroughs).

Scheduling closers for residential and commercial refinances and purchases.

Creating and generating estimated and final invoices.

Daily operations include general office tasks/administrative duties such as scanning policies, requesting agent authorization letters from various underwriters, updating invoices, preparing closing packages, scheduling closers, handling phones and maintaining closing calendars.

KENSINGTON VANGUARD New York, NY

(National Title Insurance Agency)

Commercial Closing Desk Coordinator June 2011 - May 2017

Prepared for closings: consisting of compiling owner and loan policies for New York and national deals; scheduling closers for commercial refinances and purchases; and creating invoices.d

Prepared Notice of Settlement Letters for New Jersey Properties.

Daily operations included general office tasks/administrative duties such as assisting in locating, updating and ordering surveys; processing recording of document requests; prepared letters of approval for high liability files; handled phones and maintained closing calendars.

From April 2009 – May 2011 - Held various short-term positions within the retail industry as well as attended Monroe College.

Administrative Assistant at Ticor Title from June 2007 – January 2008 (short term employment due to company downsizing).

Duties included providing administrative support to Senior Underwriter. Preparing owner’s and loan policies for residential & commercial properties. Prepared estimated and closing invoices and prepared Title Reports, Alta Policies, closing packages and updated files.

Education

Monroe College Medical Administration (plan on completing)

Drake Business School Certification/Integrated Business

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