Customer Service Associate

PROFESSINAL SUMMARY

Committed to providing excellent customer service, strive to achieve customer satisfaction and to contribute to the success of the organization. More than five years experience maintains ability to establish supportive rapport with customers to meet all targets for production.

WORK EXPERIENCE

Customer Service Associate Level I (Remote), Fiserv Inc., Apr 22 – Current, Houston, TX

Answered incoming telephone calls, address card holder’s concerns and provided timely resolution in compliance with company policies.

Resolve card holder inquiries, complaints, and issues providing insightful solutions.

Ensuring card holders are well advised on the features that are set up for an ideal satisfying online banking experience.

Followed scripting to maintain good call control, and uphold daily service for quality performance goals.

Dispatch/Driver, Powerforce, Sept 2019-Mar 2022, Houston, TX

Dispatching files using driver numbers to dispatch through the Xcelerator App, driver scheduled route and unscheduled stat delivery from the pharmacy to various facilities throughout Texas, as well as dispatching couriers for Wells Fargo, BBVA and USPS mailroom extended deliveries around Houston.

Keeping track monitoring drivers pickups and drop offs times to facilities. Spreadsheet logins of medication returns, late stat delivery. As well as recording driver’s arrivals and departures on routes, and driver’s completion times.

Customer Service Technical Support Rep II Zenimax, Teleperformance USA, Shreveport, LA

Assisted Customers with inquiry via text regarding ESO the Eder Scrolls Online game beta testing launch and gaming system.

Met quota on calls/text responses until early departure due to unforeseen personal.

EDUCATION

No Degree, Criminal Justice Concentrating in Human Services, CTU Colorado Technical University-Online

Current, Web Developer, Frontend Simplified Institute Bootcamp-Onine

High School Diploma, Franklin K. Lane, Queens, NY

SKILLS

Communication Detailed Orientated Problem Solving

Data Entry MS Office Technical

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