Customer Service Financial Services
Resume:
JONELLE BROWN
Aliso Viejo, CA *****
ad5snm@r.postjobfree.com
Seasoned mortgage industry professional with over 18 years of experience specializing in underwriting, management, corporate operations, compliance, and mortgage training. Highly skilled in customer service, program planning and fundraising.
Expertise in underwriting various loan types including Jumbo, VA, FHA, USDA, Conventional, and Multi- Family loans. Proven track record of success in leadership roles, with experience managing, supervising, and leading teams. Proficient in both office and remote environments, excelling both independently and collaboratively.
Work Experience
Underwriting Supervisor – Homebridge Financial Services - Lake Oswego, OR December 2021 to May 2022
• Led a team of 17 underwriters, providing guidance on Fannie, Freddie, FHA, VA, and USDA guidelines.
• Managed SLA turn times and balanced pipeline, resolving post-closing and insuring issues.
• Conducted second reviews on high-risk loans to ensure compliance with program specifications.
• Established and maintained performance reports for the department. Underwriting Manager - Legacy Home Loans – Las Vegas, NV October 2020 to December 2021
• Supervised and trained underwriters, implementing efficient loan workflow processes.
• Provided direction on credit policies and guidelines to LO’s, processors, and underwriters.
• Developed and implemented a TBD program for loan pre-approval and prequalification.
• Maintained SLA turn times, resolved post-closing issues, and performed second reviews on high- risk loans.
Senior Underwriter - Stearns Lending – Costa Mesa, CA July 2017 to October 2020
• Specialized in underwriting Conventional, FHA, VA, Multi-Family, and Jumbo loans.
• Assisted senior management with QC and closed file audits and trained new underwriters.
• Established new income calculation worksheet to improve efficiency.
• Reviewed appraisals and condominium requirements for approval, applying investor guidelines. Senior Underwriter - First Direct Lending – Irvine, CA September 2014 to July 2017
• Lead in-house and remote underwriter, responsible for various loan types including VA and FHA.
• Assisted in developing VA underwriting policy and procedures manual.
• Trained processors on efficient loan submission processes, reducing resubmissions.
• Relocated from Michigan to California for this role. FHA/VA Underwriter
Customer Service -Underwriter Assistant
Flagstar Bank - Troy, MI
August 2002 to March 2013
• Received multiple promotions, from customer service to underwriter assistant, then to underwriter.
• Reviewed and underwrote FHA and VA mortgage loans, setting loan conditions and ensuring compliance.
• Trained new hires and tested program applications for updates.
• Recognized for outstanding customer service and exceeding departmental goals. Education
Bachelor of Science in Marketing Madonna University - Livonia, MI
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