Customer Service Home Depot

An Outline of my Experiences & Qualifications

Troy D. Lowe

Summary of Experience

A Professional and hard-working employee who has maintained several years of employment with a major company, developing solid work relationships along with strong work experience.

Professional Experience

Home Depot, Brampton Ontario / Customer Service, Retail Floor / 2022-2024

Seek out customers to assess their needs and provide assistance as needed

Respond to questions and concerns in a respectful and helpful manner

Escalate any issues to manager when appropriate

Look up merchandise location and pricing when requested

Guide customers to products, provide recommendations when necessary

Home Depot, Brampton Ontario / Freight Associate / 2003-2022

Alert management of incoming shipments and ensure that delivery docks are made ready for receiving

Assist in loading and unloading merchandise from delivery trucks in a safe and efficient manner

Create appropriate storage space within assigned areas and ensure that received items are transported and stacked in a safe manner

Scan all incoming merchandise to identify damaged or inconsistent products

Pick and pack required merchandise from storage areas and deliver them to sales floors

Provide assistant in handing banners outside the sales store and placing in-store signs

Assist the merchandising team in setting up displays in an aesthetic manner

Maximize space within storage areas by ensuring appropriate stacking of merchandise

Assist sales personnel in accurately and efficiently moving fixtures around the warehouse or store area

Ascertain that all paperwork is included / completed for incoming shipments

Identify any discrepancies or irregularities within the shipment or recovering systems and report them immediately to the supervisor

3M Canada, Brampton Ontario / Order Picker / 2002 to 2013

Receive and check incoming pick tickets

Locate products using technology

Retrieve orders according to quantity, size etc. ensuring accuracy

Build pallets with orders and position them to loading docks

Wrap orders before loading on trucks

Re-stock inventory manually or with warehouse equipment

Maintain equipment and report on malfunctions

Adhere to health & safety policies and quality standards

Education

Northview Secondary, North York, Ontario, OSSD

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